Note: The job is a remote job and is open to candidates in USA. Vizient is seeking a Vice President, Data & Digital Account Management to lead account management for Data & Digital relationships across hospitals and health systems. The role is responsible for team leadership, client retention, renewals, expansion opportunities, executive client relationships, and cross-functional commercial strategy.
Responsibilities
- Lead, coach, and develop a high-performing team of Data & Digital Account Management professionals responsible for an assigned portfolio of client relationships
- Drive achievement of net revenue retention goals through successful contract renewals, proactive retention strategies, and identification of expansion opportunities across existing accounts
- Foster a culture of accountability, collaboration, and client focus while developing talent and building future leaders within the Account Management organization
- Coach account managers in developing strategic account plans that align client priorities with Vizient Data & Digital solutions and broader enterprise capabilities
- Partner with Sales, Enterprise Account Management, and Service Delivery leadership to identify and execute cross-sell and upsell opportunities that increase client value and expand Vizient relationships
- Monitor account health, renewal pipelines, revenue forecasts, and client engagement activities to proactively identify risks and implement mitigation strategies
- Provide executive leadership for executive-level client relationships, participating in strategic meetings, business reviews, and escalated client situations as needed
- Ensure consistent execution of account management best practices, renewal processes, forecasting, and CRM discipline across the team
- In collaboration with Product Management, Marketing, R&D, and other internal stakeholders, communicate voice-of-the-customer insights that inform product enhancements and commercial strategy
- Contribute as a member of the Data & Digital Commercial Leadership Team by helping shape organizational priorities, commercial strategies, talent development, and operational excellence initiatives
- Promote collaboration across Data & Digital and the broader Vizient organization to deliver an integrated client experience and maximize member value
Skills
- 15 or more years of relevant experience required
- Leadership experience managing client-facing commercial, account management, or customer success teams required
- Demonstrated success leading teams responsible for revenue retention, executive client relationships, and commercial growth
- Experience managing complex healthcare provider relationships and building partnerships with C-suite executives required
- Proven ability to develop leaders, drive accountability, and achieve organizational performance goals
- Strong strategic planning, business acumen, and analytical skills with the ability to translate strategy into execution
- Executive presence with exceptional communication, presentation, and influencing skills
- Ability to build collaborative relationships across diverse cross-functional teams
- Ability to travel regularly and expeditiously throughout the year to meet client and business needs
- Relevant degree preferred; advanced degree a plus
- Highly successful, C-suite level individual contributors encouraged to apply as well
Benefits
- Extensive opportunities for personal and professional development
- This position is also incentive eligible.
- Vizient has a comprehensive benefits plan
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