Note: The job is a remote job and is open to candidates in USA. American Income Life, operating under AO | Globe Life, is seeking virtual customer service representatives to support individuals and families with insurance benefit questions and enrollment. The role involves conducting Zoom and phone appointments, explaining life, accident, and supplemental health benefits, assisting with applications, providing ongoing policy support, and participating in training and mentorship.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments
- Listen to client needs and answer questions professionally
- Explain available life, accident, and supplemental health benefit options
- Provide clear information to help clients make informed decisions
- Assist clients through applications and enrollment
- Provide ongoing customer service and policy support
- Assist with policy reviews and beneficiary updates
- Maintain accurate client records and follow-up communication
- Build long-term client relationships through trust and exceptional service
- Participate in weekly training, coaching, and professional development
Skills
- * Friendly and comfortable communicating with people
- * An active listener with strong interpersonal skills
- * Positive, professional, and dependable
- * Motivated to learn new skills
- * Organized with good time-management abilities
- * Comfortable solving problems and adapting to new situations
- * Able to work independently while collaborating with a virtual team
- * Self-motivated with a strong work ethic
- * Coachable and receptive to feedback
- * Interested in long-term professional growth
- * Be at least 18 years of age
- * Be physically located within the United States
- * Be legally authorized to work in the United States
- * Have a computer or laptop with webcam and microphone
- * Maintain reliable high-speed internet
- * Have a quiet, professional workspace
- * Be comfortable using Zoom and online technology
- * Be willing and able to obtain the required state **Life & Health Insurance License**
- Experience in **customer service, retail, hospitality, healthcare, education, administrative support, call centers, banking, military service, or sales** can be helpful—but is **not required**
Benefits
- 100% Remote Work – Work from home; client appointments, training, coaching, and team meetings are conducted virtually.
- Flexible Schedule
- Qualified leads provided – no traditional cold calling and no purchasing leads.
- Weekly commission-based pay
- Performance bonuses
- Uncapped earning potential
- Renewal and residual income opportunities
- Leadership compensation as you advance
- Comprehensive virtual onboarding
- Insurance licensing guidance
- Product and benefits education
- Customer service training
- One-on-one mentorship
- Weekly virtual training calls
- Professional development workshops
- Leadership training and coaching
- Incentive trips, including destinations such as Cabo, Tulum, Las Vegas, and Cancun, subject to qualification requirements and current program availability.
- Vehicle incentives, including opportunities to earn Jeep Wrangler incentives, subject to qualification requirements and current program availability.
- Technology rewards, including MacBook Pro incentives, subject to qualification requirements and current program availability.
- Travel and Airbnb getaways, subject to qualification requirements and current program availability.
- Performance recognition programs, subject to qualification requirements and current program availability.
- Leadership conferences and company events, subject to qualification requirements and current program availability.
- Leadership and career advancement opportunities, including training and onboarding, mentorship, team leadership, management development, and advanced leadership positions based on performance and development.
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