Note: The job is a remote job and is open to candidates in USA. American Income Life is seeking motivated individuals to join its virtual team as Customer Service Agents. The role involves connecting with clients through scheduled virtual appointments, answering questions, explaining insurance benefits, assisting with enrollment, and providing ongoing policy support. Comprehensive training, mentorship, and licensing guidance are provided.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments
- Listen to client needs and provide clear, professional guidance
- Answer questions about available benefits and coverage
- Explain life, accident, and supplemental health insurance options
- Help clients identify coverage that aligns with their needs
- Guide eligible clients through applications and enrollment
- Assist existing clients with policy reviews and beneficiary updates
- Provide ongoing policy and customer support
- Maintain accurate digital records and follow-up communication
- Build lasting client relationships through trust and consistent service
Skills
- No previous insurance experience is required
- Strong communication and active-listening skills
- Positive, professional attitude
- Genuine desire to help others
- Self-motivation and accountability
- Dependability and strong work ethic
- Adaptability and willingness to learn
- Effective organization and time management
- Comfort using computers and virtual technology
- Ability to work independently from home
- Team-oriented mindset
- Coachability and openness to feedback
- Desire to grow personally and professionally
- Experience in **customer service, retail, hospitality, healthcare, education, administration, banking, military service, call centers, client relations, or sales** can be helpful—but is **not required**
- Be at least **18 years old**
- Be physically located within the **United States**
- Be legally authorized to work in the United States
- Have a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be comfortable using Zoom and web-based applications
- Be willing and able to obtain the required state **Life & Health Insurance License**
Benefits
- 100% Remote / Work From Home
- Qualified leads provided — no cold calling and no purchasing leads
- Flexible scheduling
- Full training and mentorship
- Residual income opportunities
- Leadership and career advancement
- Virtual onboarding
- State insurance licensing guidance
- Product and benefits education
- Customer service training
- Consultative sales development
- Communication and relationship-building skills
- One-on-one mentorship
- Weekly virtual coaching
- Leadership development
- Ongoing professional education
- Qualifying representatives may have access to health insurance reimbursement
- Qualifying representatives may have access to company-supported life insurance
- Qualifying representatives may have access to renewal and residual income opportunities
- Qualifying representatives may have access to union representation and professional support
- Qualifying representatives may have access to leadership development and advancement
- Qualifying representatives may have access to modern virtual technology and business resources
Company Overview