Note: The job is a remote job and is open to candidates in USA. AO Globe Life is an insurance organization helping working families access life, accident, and supplemental health insurance benefits. The company is seeking a remote Customer Service Representative to support clients virtually, explain coverage options, assist with applications and enrollment, and provide ongoing policy support while building long-term client relationships.
Responsibilities
- Meet with clients through scheduled Zoom and phone appointments
- Respond to questions regarding available benefits and coverage
- Listen to each client's needs and provide clear, personalized guidance
- Explain life, accident, and supplemental health insurance options
- Assist clients through applications and enrollment
- Provide ongoing policy and account support
- Conduct policy reviews and assist with beneficiary updates
- Follow up with clients to ensure continued service and satisfaction
- Maintain accurate digital records and documentation
- Build long-term relationships through dependable, professional service
Skills
- * Excellent verbal and written communication skills
- * Strong active-listening abilities
- * Customer-focused and service-oriented mindset
- * Friendly, positive, and professional attitude
- * Strong relationship-building skills
- * Self-motivation and personal accountability
- * Dependability and consistent work ethic
- * Strong organization and time-management skills
- * Ability to learn and adapt quickly
- * Comfort working independently from home
- * Basic computer and virtual communication proficiency
- * Coachability and willingness to continuously improve
- * Be at least **18 years old**
- * Be physically located within the **United States**
- * Be legally authorized to work in the United States
- * Have access to a computer or laptop
- * Have reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be comfortable communicating through Zoom and phone
- * Be willing and eligible to obtain the required state **Life & Health Insurance License**
- Previous experience in **customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, recruiting, or sales** is beneficial—but **not required**
Benefits
- 100% Work From Home; work remotely from anywhere within the United States
- Flexible scheduling
- Qualified leads provided — no cold calling
- Comprehensive virtual onboarding and training
- Insurance licensing guidance
- Product and benefits education
- Customer service, client communication, enrollment, application, and consultative sales training
- One-on-one mentorship
- Weekly coaching and workshops
- Leadership development
- Qualifying representatives may have access to medical insurance reimbursement
- Qualifying representatives may have access to company-supported life insurance
- Qualifying representatives may have access to accidental death benefit coverage
- Qualifying representatives may have access to union representation and support
- Renewal and residual income opportunities
- Performance-based incentive travel
- Recognition and achievement programs
- Leadership and career advancement opportunities
Company Overview