Note: The job is a remote job and is open to candidates in USA. AO | Globe Life provides life, accident, and supplemental health benefits services and is seeking a Remote Customer Service Representative. The role involves connecting with clients, answering questions about benefits and coverage, guiding them through applications and enrollment, and providing ongoing policy support. Representatives also maintain client records, build relationships, and participate in training and professional development.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Listen to each client's needs and provide clear, professional guidance
- Explain life, accident, and supplemental health benefit options
- Assist clients through applications and enrollment
- Provide ongoing customer service and policy support
- Assist with policy reviews and beneficiary updates
- Build long-term relationships through consistent follow-up and service
- Maintain accurate digital client records
- Participate in weekly virtual training, coaching, and professional development
Skills
- * Excellent communication and active-listening skills
- * Genuine interest in helping people
- * Positive and professional attitude
- * Strong problem-solving abilities
- * Willingness to learn and accept coaching
- * Self-motivation and personal accountability
- * Strong work ethic and dependable follow-through
- * Ability to work independently while contributing to a team
- * Comfort using computers, Zoom, and online technology
- * Desire for professional and financial growth
- * Be at least 18 years of age
- * Be physically located within the United States
- * Be legally authorized to work in the United States
- * Have a computer or laptop with webcam and microphone
- * Maintain reliable high-speed internet
- * Have a quiet, professional workspace
- * Be comfortable communicating through Zoom and phone
- * Be willing and able to obtain the required state **Life & Health Insurance License**
- Experience in **customer service, retail, hospitality, healthcare, education, administrative support, banking, call centers, military service, or sales** can be helpful—but is **not required**
Benefits
- 100% remote work / work from home in the United States
- Flexible schedule
- Qualified leads provided; no traditional cold calling and no purchasing leads
- Weekly commission-based pay
- Performance bonuses
- Uncapped earning potential
- Renewal and residual income opportunities
- Leadership compensation opportunities
- Comprehensive virtual onboarding
- Insurance licensing guidance
- Product and benefits education
- Customer service training
- One-on-one mentorship
- Weekly training and coaching
- Professional development
- Leadership training and advancement opportunities
- Incentive trips to destinations such as Cabo, Tulum, Las Vegas, and Cancun, subject to qualification requirements and program availability
- Performance-based vehicle incentives, subject to qualification requirements and program availability
- Technology prizes, including MacBook Pros, subject to qualification requirements and program availability
- Travel and Airbnb experiences, subject to qualification requirements and program availability
- Recognition programs and performance awards, subject to qualification requirements and program availability
- Leadership conferences and company events, subject to qualification requirements and program availability
Company Overview