Note: The job is a remote job and is open to candidates in USA. American Income Life, operating in the AO | Globe Life organization, provides remote insurance and benefits support opportunities for individuals and families. The Virtual Customer Benefits Support Representative connects with clients through phone and Zoom appointments, explains insurance benefits, recommends appropriate coverage, and guides clients through enrollment. The role also involves relationship management, client follow-up, record maintenance, training, and professional development.
Responsibilities
- Meet with clients through scheduled Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain life, accident, and supplemental health insurance benefits clearly and professionally
- Identify client needs and provide appropriate benefit recommendations
- Guide clients through applications and enrollment
- Provide professional follow-up and ongoing client support
- Build trusted, long-term relationships with clients
- Assist with applicable policy reviews and beneficiary updates
- Schedule appointments and manage follow-up communication
- Maintain accurate digital client records and documentation
- Respond to client questions with professionalism, accuracy, and care
- Deliver an exceptional client experience from initial consultation through ongoing service
- Participate in structured virtual onboarding
- Attend weekly training and coaching sessions
- Receive one-on-one mentorship from experienced leaders
- Develop customer service, communication, and presentation skills
- Build product and benefits knowledge
- Participate in leadership development opportunities
Skills
- * Strong communication and interpersonal skills
- * Customer-service-focused mindset
- * Positive attitude and willingness to learn
- * Professionalism and integrity
- * Self-motivation and personal accountability
- * Strong organization and time-management skills
- * Dependability and attention to detail
- * Ability to work independently from home
- * Comfort using computers and virtual communication platforms
- * Coachability and desire for professional growth
- * Be at least **18 years of age**
- * Be legally authorized to work in the United States
- * Be physically located within the United States
- * Have access to a computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be comfortable conducting virtual client appointments
- * Be willing and able to obtain the required **state Life & Health Insurance License**
- Customer Service
- Member Services
- Client Support
- Call Centers
- Retail
- Hospitality
- Healthcare
- Education
- Administrative Support
- Banking
- Financial Services
- Sales
- Experience in these areas can be beneficial but is **not required**:
Benefits
- 100% remote work from home in the United States
- Flexible scheduling
- Remote training and mentorship
- Collaborative team environment
- Weekly commission payments
- Performance-based bonuses
- Renewal and residual income opportunities
- Leadership incentives as applicable
- Performance recognition
- No lead purchasing is required
- Structured onboarding
- Insurance licensing guidance
- Product and benefits education
- Customer service training
- Consultative sales development
- One-on-one mentorship
- Weekly coaching
- Leadership development
- Ongoing professional education
- Medical insurance reimbursement program for qualifying representatives; eligibility requirements and qualification periods may apply
- Company-supported life insurance for qualifying representatives; eligibility requirements and qualification periods may apply
- Accidental Death Benefit coverage for qualifying representatives; eligibility requirements and qualification periods may apply
- Leadership development programs for qualifying representatives; eligibility requirements and qualification periods may apply
- Performance recognition and rewards for qualifying representatives; eligibility requirements and qualification periods may apply
- Professional conferences and team events for qualifying representatives; eligibility requirements and qualification periods may apply
- Incentive travel opportunities for qualifying performers; eligibility requirements and qualification periods may apply
- Opportunities for mentoring and training, team development, leadership, management, and additional advancement based on performance and development
Company Overview