Note: The job is a remote job and is open to candidates in USA. BNY is hiring a Vice President, Client Operations Manager for its Integrated Middle Office Solutions team. The role leads client operations and reporting, improves service delivery and operational efficiency, manages key client relationships, and oversees performance, compliance, and risk.
Responsibilities
- Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles
- Develop and implement strategies to enhance client service delivery by leveraging industry best practices and innovative solutions
- Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting
- Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction
- Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management
Skills
- Bachelor's degree in Business Administration, Finance, or a related field
- Typically 4-7 years of experience and 0-1 years of management experience
- Strong leadership and team management skills
- Excellent analytical and problem-solving abilities
- Effective communication and interpersonal skills for client interaction and collaboration across teams
- Experience in an operational area and/or client services is preferred
Benefits
- Wellbeing programs
- Access to flexible global resources and tools for your life’s journey
- Generous paid leaves, including paid volunteer time
- Eligibility for an annual discretionary incentive award
- Eligible employees may enroll in a 401(k) plan
- Eligible employees may participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and their eligible dependents
- Eligible employees may receive paid time off benefits, including vacation and sick time; dependent on the position offered
Company Overview
Company H1B Sponsorship