Note: The job is a remote job and is open to candidates in USA. Optum delivers technology-enabled health care services designed to help people live healthier lives. The UX / Service Designer will design user journeys, workflows, interfaces, and service experiences that enable adoption and trust in AI-enabled solutions, while conducting research and usability testing and supporting change adoption.
Responsibilities
- Research user needs, pain points, workarounds, decision processes, and trust barriers
- Map current-state and future-state user journeys
- Design user workflows, wireframes, prototypes, interfaces, service blueprints, and human-in-the-loop experiences
- Partner with Product / Process Lead to redesign work, not just screens
- Partner with AI Engineer to design explainability, confidence signals, feedback capture, escalation paths, and user controls
- Conduct usability testing, feedback sessions, interviews, and adoption-readiness assessments
- Ensure the solution reduces friction and cognitive load
- Design for accessibility, consistency, enterprise design standards, and inclusive use
- Support change adoption by creating training flows, onboarding experiences, and user-facing guidance
Skills
- • 3+ years of strong experience in UX, product design, service design, and user research skills
- • 3+ experience in designing enterprise workflow tools or internal applications
- • 2+ years ability to rapidly prototype and test concepts
- • 2+ Understanding of AI-specific UX patterns, including explainability, human review, feedback loops, confidence indicators, and exception handling
- • Strong facilitation and storytelling skills
- • Ability to influence teams that may otherwise underinvest in user adoption
- • UX designer, product designer, service designer, design researcher, or human-centered transformation consultant
- • Experience with internal enterprise tools, knowledge work, workflow automation, or AI-enabled experiences
- • Experience in complex stakeholder environments
Benefits
- Flexibility to telecommute from anywhere within the U.S.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Career development opportunities
Company Overview
Company H1B Sponsorship