Note: The job is a remote job and is open to candidates in USA. Oteemo Inc. is a transformation powerhouse specializing in digital evolution through a blend of technical expertise and human-centered design. The Sr. UX Design Strategist will lead engagements to deliver user-centric design solutions that align with business objectives, focusing on improving user experience and operational efficiency.
Responsibilities
- Works to understand core Business objectives to provide user-centric solutions to advance service/product success
- Participates in all aspects of the discovery process to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
- Conducts user research to align the design approach for respective pain points and project objectives, using key artifacts (e.g., journey maps, service blueprints, ecosystem maps) to define, communicate, and develop a desired digital experience
- Documents workflows and leads service blueprint development to reflect future-state user processes; build solution based on redesigned workflows, synchronizing functional needs of multiple users
- Build the information architecture for multiple functions, creating a solution for multiple workflows/applications to create a singular user experience and the ability of different functional users to contribute to different services
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment
- Works to unify product and engineering personnel behind a product design that caters to target audiences; shapes product development with Product Manager, Product Owner, Lead Engineer/Developer and other key stakeholders; builds/contributes Roadmaps with extended team, serving as a user advocate
- Conducts workshops and interviews to help frame pain points and opportunities, define insights, validate hypothesis, and create a compelling experience vision
- Translates gathered requirements into innovative design solutions that optimize for accessibility, scalability, and performance
- Excellent verbal and written communication skills with proven ability to present complex concepts in simple terms
- Develop and maintain design systems that ensure consistency across multiple (cloud-native) applications
- Work closely with developers to ensure seamless implementation of designs and resolve any design-related issues during development
- Ensure all deliverables across a variety of projects are produced at the highest quality
- Organize and conduct UAT/user testing to validate intuitive interactions, customizations for user groups, and degree to which requirements meet Business and user needs
Skills
- 10+ years of UI/UX design experience, with focus on technical products
- Strong evidence of initiative, problem-solving, curiosity, strong analytical skills, and leadership for extended team
- Current portfolio demonstrating methods, tools, skills, and craft required to develop complex enterprise application design and portal design for multiple applications for both external and internal users
- Strong ability to plan, organize, and manage information and project tasks effectively for all phases of a project (end-to-end product development) and future iterations
- Strong knowledge and demonstrated experience conducting primary and secondary user-research including user-interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting (for example), and applying those insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design
- Develop information architecture for a portfolio or suite of products and applications that ensures alignment with customers/users' needs and Business goals
- Strong knowledge and demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing
- Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing user stories and story pointing
- Strong presentation and storytelling skills for conveying design solutions; excellent written communication and collaborative nature
- Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers
- Proficiency in design/prototyping tools such as Sketch, Figma, Adobe Suite (e.g., InDesign, Illustrator, etc.) Miro and product development tools like JIRA/Confluence, Azure DevOps
- Knowledge of web and mobile design principles, responsive design, and accessibility best practices for digital platforms
- Work authorization requirement: US Citizen
Company Overview