Note: The job is a remote job and is open to candidates in USA. Guidehouse is seeking a UI/UX Designer to lead the design of the next-generation Revenue Cycle Management (RCM) platform experience. This role is responsible for creating intuitive, scalable, and role-aware user experiences that unify various capabilities into a single platform, collaborating closely with multiple teams to optimize operational workflows.
Responsibilities
- Define platform-wide UX strategy and design standards
- Design the GMS RCM management console and unified operating experience
- Create experience profiles for different user personas and operational roles
- Design dashboards, scorecards, KPI views, work queues, alerts, and workflow experiences
- Design AI-assisted user journeys including copilots, chat interfaces, recommendations, and approval workflows
- Create workflow visualizations for claims, denials, AR, coding, billing, and client operations
- Design human-in-the-loop review and approval experiences for AI-generated actions
- Develop wireframes, mockups, prototypes, and design systems
- Conduct persona mapping, journey mapping, and workflow analysis with business stakeholders
- Design responsive experiences
- Collaborate with engineering teams to ensure implementation fidelity
- Support usability testing and continuous experience optimization
- Establish design governance standards and accessibility requirements
Skills
- Minimum of THREE (3)+ years of overall work experience
- Skills related to: Enterprise UI/UX design, Human-centered design methodologies, User journey mapping and service design, Dashboard and analytics experience design, Workflow-driven application design. AI assistant and conversational UX design, Information architecture and navigation design and Design systems and component libraries
- Knowledge of Figma, Adobe XD, Sketch, or equivalent tools
- Data visualization and KPI presentation
- Personal development and role-based experience modeling
- Usability testing and user research
- Accessibility (WCAG) standards
- Responsive web application design
- Experience designing AI-enabled business applications
- Experience designing enterprise applications
- Experience building complex workflow-oriented platforms
- Strong portfolio demonstrating dashboard and operational application design
- Experience working with product and engineering teams in Agile environments
- Experience translating business requirements into intuitive user experiences
- Experience designing role-based experiences and permissions-aware applications
- Understanding of modern UX patterns for analytics, workflow, and AI-enabled systems
- Experience in healthcare revenue cycle operations
- Experience with healthcare analytics platforms
- Experience designing conversational AI or copilot experiences
- Familiarity with agent-based workflow systems
- Experience designing operational management consoles
- Experience with data-intensive applications and KPI reporting
- Experience supporting regulated environments
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
Company Overview