Note: The job is a remote job and is open to candidates in USA. ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help organizations work smarter, faster, and better. The Manager, Product Design, Customer & Partner Experience will lead and mentor UX designers while overseeing design programs for ServiceNow University and guiding user-centered digital experiences across the product lifecycle.
Responsibilities
- Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture
- Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs
- Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design
- Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities
- Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions
- Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps
- Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution
- Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making
- Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency
- Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale
- Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality
Skills
- * BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- * Experienceparticipatingin the complete product development lifecycle of web and/or software applications
- * Experience in user experience design or industry experience (corporate, software,webor agency)
- * 3+ years of experience managing people and/or leading design teams
- * 8+ years of experience in UX Design and/or Interaction Design field
- * Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems
- * Strong skills and experience in Enterprise Design or for CRM products
- * A portfolio of work samplesrepresentingyour work and approach
- * Ability to understand and distill complex problems into clean solutions
- * Excellent teamwork, communication, and technical problem-solving skills to contributewithina multi-functionaland multi-disciplined team
- * Expected todemonstratea high levelof initiative, good sense of humor, and a make it work ethos
Benefits
- Flexible work arrangements, with work personas categorized as flexible, remote, or required in office depending on the nature of the work and assigned work location
Company Overview
Company H1B Sponsorship