Note: The job is a remote job and is open to candidates in USA. Absolute Facility Solutions LLC helps organizations reduce operating costs through facilities and workplace management solutions. The Application Engineer configures, customizes, deploys, and supports IWMS applications, handling technical development, data migration, integrations, reporting, troubleshooting, documentation, and customer training.
Responsibilities
- Configure, customize, and deploy IWMS applications, including forms, views, workflows, and business rules
- Translate business requirements into functional and technical specifications
- Implement authentication settings, basic system parameters, and module configurations within the IWMS platform
- Develop light-to-moderate application customizations using JavaScript and XML
- Support integrations using REST or SOAP APIs, SQL queries, and system-to-system data exchanges
- Perform data manipulation work including mapping, transformation, and quality validation
- Execute data migrations using SQL Server, ETL tools, or vendor-provided utilities
- Participate in QA/UAT cycles, troubleshoot issues, and work with team members to resolve defects
- Investigate and resolve Tier 1–2 technical support requests for IWMS applications
- Analyze system errors, data inconsistencies, and configuration issues
- Collaborate with senior engineers on more complex integration or performance problems
- Recommend system enhancements that drive higher performance, usability, and adoption
- Build or modify standard system reports using SQL queries, XML, JavaScript, or platform-specific reporting tools
- Assist customers in creating dashboards, metrics, or KPIs within the IWMS environment
- Help maintain data integrity across modules through routine checks and cleanup processes
- Contribute to user guides, configuration documentation, and internal knowledgebase content
- Provide occasional end-user or system admin training sessions
- Participate in project planning meetings, technical design sessions, and code reviews as appropriate
- Support best practices in source control and development environment maintenance
- Stay current with IWMS product updates and relevant technologies
- Maintain accurate time tracking and project notes
- Contribute positively to team collaboration and internal knowledge sharing
Skills
- 2–5 years of experience in a technical application engineering, system configuration, or software support role
- Strong proficiency in: + SQL Server for queries, views, stored procedures + JavaScript for UI or workflow customization + Java (basic to intermediate) + XML for configuration and reporting
- Experience performing data migration, transformation, or ETL tasks
- Familiarity with REST or SOAP APIs
- Ability to analyze functional requirements and translate them into technical solutions
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Hands-on experience with Archibus or a comparable IWMS platform (Eptura, TRIRIGA, Planon, Accruent, etc.)
- Understanding of workplace, facilities, or real-estate management processes
- Experience with SaaS application configuration and support
- Exposure to workflow automation, business rules, and system integrations
Company Overview