Note: The job is a remote job and is open to candidates in USA. Signet Jewelers is a people-first diamond jewelry retailer operating iconic jewelry brands worldwide. The Tooling Operations Administrator provides administration, operational support, maintenance, and reliability for enterprise platforms, with a strong focus on Redwood RunMyJobs and enterprise batch processing. The role also supports troubleshooting, platform enhancements, integrations, incident response, documentation, and on-call operations.
Responsibilities
- Analyze and troubleshoot complex technical issues across supported enterprise platforms, integrations, and dependencies
- Provide strong technical expertise in Redwood RunMyJobs (RMJ), including batch processing, scheduling, job chains, dependencies, monitoring, reporting, and failure recovery
- Perform root cause analysis for recurring platform and batch processing issues and recommend corrective actions
- Support the design, configuration, testing, and implementation of platform enhancements and integrations
- Identify opportunities to leverage AI and automation to improve troubleshooting, reduce repetitive activities, and increase platform reliability
- Develop technical knowledge across the Tooling Operations portfolio to provide cross-platform support as needed
- Provide day-to-day administration and operational support for enterprise platforms within the Tooling Operations portfolio
- Provide primary support for RMJ and enterprise batch processing, including monitoring critical workloads, troubleshooting failures, and coordinating recovery activities
- Administer platform configurations, access, permissions, service accounts, integrations, and other operational settings
- Monitor platform health and respond to incidents, alerts, service requests, and production issues
- Partner with internal teams and vendors to troubleshoot and resolve operational issues
- Utilize AI-assisted tools and automation where appropriate to improve incident analysis, operational support, and efficiency
- Participate in a scheduled on-call rotation, including after-hours, weekends, and holidays as required
- Support platform upgrades, patches, releases, configuration changes, and scheduled maintenance
- Perform platform health checks and proactively identify performance, stability, capacity, and security concerns
- Maintain platform integrations, connections, service accounts, certificates, and other technical dependencies
- Perform testing and validation following platform and infrastructure changes
- Maintain technical documentation, operational procedures, runbooks, troubleshooting guides, and knowledge articles
- Document platform configurations, integrations, batch schedules, dependencies, and support procedures
- Track and report incidents, batch failures, recurring issues, platform health, and operational trends
- Document root causes, corrective actions, and lessons learned from significant incidents
Skills
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience
- Strong hands-on experience with Redwood RunMyJobs (RMJ) and enterprise batch processing
- Experience administering and supporting business-critical enterprise technology platforms
- Strong knowledge of batch scheduling, job chains, dependencies, monitoring, troubleshooting, and failure recovery
- Working knowledge of Windows/Linux, databases, APIs, file transfers, authentication, and enterprise integrations
- Strong analytical, troubleshooting, communication, and problem-solving skills
- Ability to learn and support multiple enterprise platforms and identify opportunities to improve operations through AI and automation
- Ability to participate in an on-call rotation and provide after-hours production support when required
- Experience with ITSM, monitoring/observability, developer tooling, automation, or similar enterprise platforms is preferred
Benefits
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment
- Generous 401(k) matching after just one year to help secure your financial future
- Ample paid time off, plus seven holidays to recharge and unwind
- Exclusive discounts on premium merchandise just for you
- Dynamic Learning & Development programs to support your growth
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