Note: The job is a remote job and is open to candidates in USA. One Call helps injured workers get the care they need when they need it. The Corporate Account Manager manages client relationships, sells products and services, supports service delivery and customer satisfaction, and drives account retention and revenue growth across corporate and regional accounts.
Responsibilities
- Significant focus should be on client retention and developing/executing account plans to ensure continued revenue growth
- Demonstrates product knowledge including solutions, markets, and competitive intelligence
- Leverages client-facing data to reinforce One Call value proposition
- Leverages internal data to identify opportunities for improving service delivery and increased revenue
- Provides accurate and timely sales forecasts
- Develop relationships with desk-level buyers, pulling through revenue at the user level
- Ensures accurate content and certification of information in CRM software for assigned clients
- Within the client organizations, builds network of influencers and maintains knowledge of products and services utilized
- Identifies and mitigates at-risk business
- If working with federal government contract clients, employee is required to receive federal government clearance for handling sensitive information. Employees are also required to receive annual security awareness training
Skills
- Bachelor's degree or the equivalent combination of education, training, or work experience
- A minimum of 3 years of sales or equivalent experience required; 5 years or more preferred
- Good understanding of One Call products and services
- General knowledge of workers' compensation industry
- Communicates ideas both verbally, in written form and via presentation in a clear, concise, and professional manner appropriate to audience including executive levels
- Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
- Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
- Ability to work both independently and in a team environment
- Expert knowledge of Microsoft Office suite of applications, CRM software, and data visualization tools
- For roles located in office or home settings, this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak and hear
- Work-from-home requirements include the colleague's ability to set up computer equipment within their home office
- Travel requirements include the colleague's ability to move between work locations for client meetings and other field work assignments
- Travel may be up to 50% of working hours
- The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height)
- The colleague must be able to remain in a stationary position, operate a computer and other office equipment, perform repetitive motions, assess information and files stored electronically, converse with customers and exchange accurate information
- The colleague must be able to discern text displayed on a monitor and input data into specific fields using a keyboard
- The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement
- The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload
- A minimum of 3 years of sales or equivalent experience required; 5 years or more preferred
- Ability to show established track record of involvement in industry trade groups preferred
Benefits
- Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
- Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
- Medical, dental, vision, and pet insurance.
- 401(k) matching program.
- Company-paid life insurance and short- and long-term disability coverage.
- Colleague Assistance Program that provides free counseling and financial services.
- One Call Foundation provides colleagues financial assistance during times of unexpected hardships.
Company Overview