Note: The job is a remote job and is open to candidates in USA. Business Needs Inc. is seeking a contract Technical Writer to support the Insulet UX Instructional Design team. The role involves maintaining user guides for the Omnipod portfolio and migrating content into a content management tool, requiring strong technical writing and communication skills.
Responsibilities
- Support the upkeep and ongoing development of Omnipod user guides in multiple languages, markets, and configurations
- Adhere to and improve upon existing content processes and workflows
- Ensure process compliance with cross-functional stakeholder requirements across the business
- Support implementation and migration into component content management systems (CCMS)
- Collaborate with content strategists, labeling designers, regulatory leads, medical SMEs, systems engineers, product teams and others to ensure content is up-to-date and aligned with organizational and regulatory standards
Skills
- Hands-on experience in crafting instructions for use
- Strong background in technical writing
- At least 1-2 years of working in user-facing instructional manuals
- Experience in Adobe Creative Cloud
- Excellent project management abilities and process development skills
- Eagerness and aptitude to learn new technologies quickly
- Able to prioritize work to meet program timelines and to respond to tight deadlines for urgent matters
- Strong leadership skills able to influence many varying opinions and stakeholders, and lead through change
- Strong interpersonal skills and track record of building collaborative relationships
- Ability to coordinate and synthesize requirements from a variety of subject matter experts in upstream and downstream functions
- Comfort with a dynamic agile software development environment
- Ability to make problems visible and actively participate in solution-finding
- Immense flexibility: driving a focused approach while being able to pivot in a growing, fast-moving organization
- Bachelor's degree in Information Systems, Technical Communication, Library Science, or a related field
- 3+ years of experience in technical writing, content administration, technical documentation, or CMS management
- Proficiency with Microsoft tools and applications; including Outlook, Word, Excel, and PowerPoint
- Proficiency with Adobe InDesign, Adobe Cloud, Adobe Acrobat
- Experience with collaboration tools such as Miro, Jira, Confluence, and Smartsheet
- Must have ability to understand medical, clinical, and technical aspects of diabetes management and drug delivery products
- Experience in a structured component content management system (DITA-based)
- Healthcare, life sciences, or diabetes experience
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