Note: The job is a remote job and is open to candidates in USA. Swoon is hiring a Technical Writer to build a documentation function from the ground up for a global components manufacturer serving industrial, commercial, and utility markets. The role owns customer-facing product content, collaborates with product engineers and subject matter experts, establishes documentation standards and processes, and introduces AI-assisted workflows and modern authoring tools.
Responsibilities
- Write and maintain customer-facing product documentation, including datasheets, application notes, user guides, installation guides, and white papers
- Work directly with product engineers and SMEs to translate schematics, test data, and specifications into clear technical content
- Establish templates, style standards, and a repeatable documentation process where none exists today
- Bring AI-assisted workflows and modern authoring tools into the process to move faster without sacrificing accuracy
Skills
- 3+ years writing customer-facing technical documentation for a hardware, electronics, or electromechanical product line, or equivalent experience in an application engineering role producing customer-facing technical content
- Experience producing datasheets and application notes, not just user manuals or internal procedures
- Structured authoring experience; FrameMaker, DITA, MadCap, or a CCMS environment
- Comfort working independently with engineering source material and openness to AI-assisted drafting and editing
- The role is fully remote within the U.S
Benefits
- The role is fully remote within the U.S.
- Genuine greenfield ownership; you define the structure, tooling, and standards rather than inheriting someone else's
- Direct line to a senior engineering leader and close daily contact with the engineers designing the products
- Fully remote with real autonomy over how the function gets built
- Room to grow the function and the headcount as the documentation program matures
Company Overview
Company H1B Sponsorship