Note: The job is a remote job and is open to candidates in USA. Kadant Black Clawson LLC is seeking a Technical Sales Manager to manage sales and customer relationships for Clouth Americas products. The role is responsible for meeting revenue targets, providing maintenance, installation, start-up, and troubleshooting support, and maintaining accurate customer information across assigned accounts.
Responsibilities
- Utilize Salesforce.com as your business management tool with a focus on: Contacts, Calendar, Quote Requests, Opportunity (Quote) Management, Visit & Service Reports, Forecasting, and Sales Strategy Development
- Maximize customer interface using traditional customer visits and digital engagement
- Create value through machine surveys
- Demonstrate a strong understanding of Clouth Americas products and services and how to apply them to the customer’s process
- Understand the competitive products and selling strategy
- Develop and maintain strong customer relationships with Senior Management, Production, Maintenance, Engineering and Purchasing by: being responsive to customer needs and objections; providing strong value propositions (ROI) to support our solution; utilizing Clouth Americas internal resources to bring added value; facilitating meetings, presentations, seminars, training, etc.; providing documentation in support of our recommendations; providing trial, start-up and troubleshooting assistance
- Provide accurate and timely reports and billing documentation
- Develop and maintain strong internal Clouth Americas relationships
- Support our mission, values (teamwork, integrity, dedication, respect, innovation, excellence), and customer message (mindshare, people, added value, digital transformation, and user experience.)
- Maintain all necessary safety training as required by the customer and practice safe working procedures
Skills
- **Product Knowledge:** In-depth mechanical and application knowledge of the Clouth Americas product line
- **Judgment / Decision Making:**Demonstrate consistent logic, rationality and objectivity in decision making. Achieve balance between quick decisiveness and slower, more thorough approaches, i.e. is neither indecisive nor a hip-shooter. Show common sense. Anticipate consequences of decisions
- **Initiative:**Seek out seize opportunities, go beyond the “call of duty”, finds ways to surmount barriers. Resourceful, action-orientated “doer”, achieving results despite lack of resources. Re-stimulate languishing projects. Shows basis for action (“do it now”). Takes reasonable risk and learns from mistakes
- **Adaptability:**Flexible to new pressures from competition prioritize accordingly. Convert high self-objectivity into self-correction and personal involvement. Not rigid-intellectually, emotionally, interpersonally. Adjusts quickly to changing priorities. Cope effectively with complexity
- **Team Player:** Reach out to peers to tear down walls. Overcome “we-they” relationships. Approachable. Earn a reputation for leading peers towards support of what is best for total company. Cooperate with management (but not “yes person”) and establish collaborative relationship with peers (without being a “pushover”)
- **Customer Focus:**Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes “partner” relationships with customers. Regarded as visible and accessible by customers
- Frequent lifting, bending, climbing, standing and/or stooping. The TSM will routinely be exposed to customer facilities and machinery and is expected to adhere to all safety requirements as established by the customer as well as Clouth Americas
- Bachelor's degree and/or minimum of five years selling experience in industrial markets and/or minimum of five years employed in a paper machine production environment
- Must possess working knowledge of Microsoft Office
- Results orientated
- Sound judgment and ability to balance time and territory management
- High energy level comfortable performing multi-faceted tasks in conjunction with day-to-day activities
- Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature, flexible and a team player
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