Note: The job is a remote job and is open to candidates in USA. Sinch is a communications technology company providing customer communications through mobile messaging, voice, email, APIs, and applications. The Senior Account Manager will drive revenue growth across strategic enterprise customers by expanding product adoption, developing account growth plans, building executive relationships, and identifying cross-sell opportunities. The role also involves managing sales pipelines, positioning solutions, negotiating agreements, and strengthening long-term customer partnerships.
Responsibilities
- As a Senior Account Manager at Sinch, you will be responsible for driving revenue growth across a portfolio of strategic enterprise customers
- Your primary focus will be expanding customer investment through increased product adoption through cross-sell opportunities while uncovering new ways to help customers achieve their business objectives
- As a trusted advisor, you will build executive relationships, identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and long-term success
- You will develop and execute strategic account growth plans designed to maximize wallet share and increase customer lifetime value
- By uncovering whitespace opportunities, aligning Sinch's solutions to evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions that drive revenue growth while strengthening long-term customer partnerships
- Account Growth & Expansion, Demonstrates the ability to consistently grow existing customer revenue by expanding product adoption, identifying whitespace opportunities, and increasing wallet share across the Sinch portfolio. Develops and executes strategic account growth plans that align customer business objectives with Sinch solutions, driving cross-sell to deliver long-term revenue growth
- Opportunity & Pipeline Management, Identifying, organizing, and managing sales opportunities throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and consistently delivering revenue objectives
- Value Proposition, effectively communicates the value of Sinch's solutions by aligning capabilities to customer business objectives, articulating measurable outcomes, and securing stakeholder buy-in through compelling business value
- Prospecting Effectiveness, proactively identifies, engages, and develops new opportunities within existing accounts and targeted prospects using a variety of sales strategies and tools. Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and accelerate growth
- Negotiation Skills, leads commercial negotiations that achieve mutually beneficial outcomes by balancing customer objectives with business goals. Demonstrates strong commercial acumen, manages objections effectively, and drives agreements that maximize long-term value
- Market & Vertical Intelligence, Maintains a deep understanding of industry trends, competitive dynamics, customer challenges, and market opportunities. Appling this knowledge to identify growth opportunities, anticipate customer needs, and position Sinch solutions strategically
Skills
- A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience
- Experience in enterprise-level direct sales in the technology sector
- Proven track record of consistently growing existing books of business through strategic account expansion, increased product adoption, and revenue growth
- Strong leadership and mentoring skills with the ability to inspire cross-functional teams
- Exceptional communication, negotiation, and problem-solving skills
Benefits
- Comprehensive medical, dental, and vision plans.
- Supplemental plans, including access to telehealth for all participants.
- Free virtual counselling resources through the global Employee Assistance Program.
- Roth and Pre-tax 401(k) options including an employer match for all participants.
- Generous paid time off program.
- Paid parental leave and family planning support.
- Flexible remote work offerings allow you to work wherever you are the most productive and successful.
- Paid time off to support a volunteer program of your choice.
- Discounts on retail, entertainment and more through the Reward+ program.
- Eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.
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