Note: The job is a remote job and is open to candidates in USA. CRMified delivers Salesforce design, development, and systems integration services to mid-market and enterprise clients. The Technical Program Manager will own day-to-day execution for a primary enterprise account, coordinating customer interactions, project plans, reporting, documentation, and distributed US and India-based delivery teams.
Responsibilities
- Maintain clear project plans for all active workstreams within the engagements to which you are assigned, with named task owners, due dates, and milestones
- Own weekly status and burndown reporting for the engagement, ensuring risks, dependencies, and blockers are identified and surfaced early
- Prepare all customer calls: set agendas, confirm attendees, assemble materials, and make sure the CEO and delivery leads walk in ready
- Track actions and decisions from customer and internal meetings, assign owners and due dates, and follow up to keep commitments on track
- Act as the information bridge between customer-facing conversations and the India-based delivery team, ensuring the team receives clear requirements and context in advance, not at the last minute
- Establish and run a predictable cadence for knowledge transfer (e.g., weekly planning and review sessions) to reduce reactive, off-hours handoffs
- Partner closely with delivery leads to keep scope, priorities, and timelines aligned with customer expectations
- Attend key customer meetings, capture notes and implications, and translate them into concrete plans for the delivery team
- Communicate program status to the CEO and customer stakeholders in clear, concise updates
- Support issue management and escalation: help assemble options and mitigation plans when a project moves to yellow or red, and coordinate follow-through with the team
- Own the engagement "paper trail": meeting notes, decision logs, scope changes, and status communications, so nothing important lives only in someone's head
- Contribute to CRMified's delivery playbook, working with Delivery team leaders, by documenting processes and patterns that work well for this engagement, enabling reuse across future customers
Skills
- Remote, USA — Central/Pacific Coast time zone preferred
- Applicants must be authorized to work in the US
- Full-time contract (40 hrs/week), 1099/Independent Contractor, Contract-to-Perm
- Experience as a Program Manager, Project Manager, or Delivery Manager in a consulting, professional services, or systems integrator environment
- Familiarity with Salesforce or other enterprise SaaS platforms; you can follow the conversation and translate business and technical discussions into actionable plans, even if you're not the architect
- Experience working with distributed or offshore teams, with an understanding of time zone dynamics and how to keep remote delivery running smoothly
- Strong ownership mindset: you proactively identify gaps, close them, and communicate clearly about what you've done
- Excellent written and verbal communication skills, with the ability to produce crisp status updates, meeting recaps, and planning documents in a fast-moving environment
- Experience managing programs for Salesforce or other CRM implementations
- Salesforce Business Analyst, Admin, or Consultant certification
- PMP or PMI-ACP certification
- Experience in a founder-led, growth-stage services firm
- Prior work as a delivery or engagement leader for managed services or recurring projects
Benefits
- Comprehensive package, including health, dental, vision, 401(k) matching, and unlimited PTO.
- 10% performance bonus target.
- Full-time (40 hrs/week), 1099 Independent Contractor.
- High-performing contractors may be considered for future permanent openings or contract conversion.
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