Note: The job is a remote job and is open to candidates in USA. WTW is seeking a Pension Outsourcing Benefits Manager to support retirement administration services focused on complex pension calculations. The role serves as a technical leader and subject matter expert, managing client relationships, reviewing calculations and deliverables, troubleshooting issues, and training team members and clients.
Responsibilities
- Enhance your knowledge of all aspects of retirement plan administration
- Enjoy a well-defined career path with opportunities for growth and advancement
- Leverage the most cutting-edge tools and resources and some of the world’s experts in retirement plan design, management and pension administration
- Deliver superior, consistent client management and deliverables in support of a Director for assigned clients:
- Serve as primary, daily contact to clients on delivery of calculation related issues services and raise appropriate issues to Directors
- Interface with colleagues from other practices and regions on assignments that reflect the client’s broader business issues
- Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects
- Manage a diverse set of pension administration services individually and through team initiatives
- Review complex pension benefit calculations in accordance with plan provisions, Internal Revenue Code, ERISA, and other legal regulations (e.g. transfers, QDRO’s)
- Review pension benefit commencement packages
- Ensure that work of self and team is delivered in accordance with professional and work excellence standards
- Deliver formal and informal process training to both team members and client contacts
Skills
- Bachelor's degree or prior benefits administration experience required
- 5 or more years' of calculation experience in administration of defined benefit plans, preferably gained in a benefits consulting environment; experience in implementation of pension outsourcing processes a plus
- Must have experience collaborating with other colleagues in different countries
- Excellent written and verbal communication skills
- Proven experience successfully managing multiple team projects simultaneously and producing quality deliverables on time and within budget
- Experience mentoring and developing junior staff
- Demonstrated success in managing client issues and relationships with some experience in growing relationships with current clients
- Strong interpersonal and team skills
- Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
- Proficient in Microsoft Office Excel
- Ability to work independently and on client teams in a fast-paced environment
- Sense of accountability; owning one's work and taking pride in it
- Self-motivated
- Ability to travel and work extended hours as needed
Benefits
- The role is also eligible for an annual short-term incentive bonus.
- Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identity Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) (eligibility requirements apply).
- Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (eligibility requirements apply).
- Contributory Pension Plan and Savings Plan (401k) (eligibility requirements apply).
- Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
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