Note: The job is a remote job and is open to candidates in USA. Exterro is a data risk management company that develops digital forensics and enterprise software solutions. The Technical Implementation Consultant will support customers throughout the implementation and support lifecycle of Exterro Digital Forensics products, focusing on Windows/MSSQL application stacks, networking, troubleshooting, and third-party integrations.
Responsibilities
- Communicate technical project requirements to external customers and work with both internal and external stakeholders to ensure the necessary implementation prerequisites are in place
- Lead and perform implementation of Exterro FTK solutions in accordance with approved Statement of Work (SOW) and related project goals
- Test and troubleshoot product components throughout the implementation process to ensure they meet customer requirements
- Address technical inquiries and issues raised by customers relating to the product implementation process
- Collaborate with stakeholders, both internally and externally, to ensure that customer implementations are successful
- Participate in the development of documentation and scripted solutions to advance the Technical Engineering team’s ability to address customer needs
- Other duties as assigned
- Travel of up to 25% may be required occasionally
Skills
- Solid technical background involving customer-facing enterprise software implementation or support
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for both technical and non-technical stakeholders to understand
- Excellent interpersonal skills with the ability to work across all levels of a customer or partner organization
- Strong project management experience, including the establishment of reasonable and attainable deadlines for project resolution
- Personal time-management skills and the ability to manage and execute on multiple concurrent tasks over a workday, both independently and as part of the larger team
- Proficiency in relational databases (e.g., Microsoft SQL Server, PostgreSQL), including writing complex queries
- Strong skills in administration and advanced configuration of Microsoft Windows Server operating systems
- Relevant experience implementing, configuring, troubleshooting, and supporting Windows-based applications
- Familiarity with networking fundamentals, including TCP/IP protocols and firewall management
- Scripting experience using common languages, such as PowerShell and Python
- Experience working with APIs for integration and automation tasks
- Travel of up to 25% may be required occasionally
- Hands on experience implementing, configuring and troubleshooting DFIR solutions such as Exterro FTK, Cellebrite, Magnet, Encase or other similar digital forensics tools is preferred, but not required
Benefits
- Variable pay may be available as part of the compensation package.
- Equity may be available as part of the compensation package.
- Bonus may be available as part of the compensation package.
- Other forms of compensation may be available as part of the compensation package.
- Health insurance
- Retirement plans
- Flexible paid time off
- Remote-first work arrangement
- Professional development is supported
Company Overview
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