Note: The job is a remote job and is open to candidates in USA. Yaz Associates GmbH is seeking a Technical Customer Success Manager to own the post-sale technical relationship for enterprise customers across its data protection, lifecycle management, AI enablement, workflow automation, and document management products. The role will advise customers through implementation and adoption, drive measurable value, support retention and growth, and share customer insights with product and engineering teams.
Responsibilities
- Onboarding & Implementation
- Adoption & Value Realisation
- Technical Advisory
- Retention & Growth
- Cross-Functional Collaboration
Skills
- 5-8+ years in Technical Customer Success, Solutions Consulting, Implementation, or Technical Account Management within enterprise SaaS
- Proven track record owning the technical relationship for a portfolio of enterprise/mid-market accounts, driving adoption, renewal, and expansion
- Strong grasp of data management concepts: backup and recovery, archiving, replication, and data lifecycle management
- Experience guiding customers through integrations with cloud data platforms and BI tools
- Excellent stakeholder management — equally comfortable in a technical working session and an executive business review
- AWS (including S3-based data lakes and AWS Marketplace-distributed solutions)
- Microsoft Azure (including Azure-based deployments and Azure Marketplace)
- Heroku for platform-hosted application components
- Snowflake and Databricks for AI-ready data activation and lakehouse architectures
- Google BigQuery and Amazon Athena for query-in-place analytics
- Amazon Redshift and Azure Synapse as enterprise data warehouse destinations
- Tableau and other BI tools consuming continuously replicated SaaS application data
- ONLY USA Nationals or Green Card holders will be considered
- Greater Boston preferred. Atlanta considered
- Salesforce core objects, metadata, and multi-org architecture; AppExchange-listed applications (a plus)
Company Overview