Description
Review assignments as received by Insurance Carriers, compare information with estimates and supporting documents submitted by auto repair facilities. Apply industry and carrier guidelines and best practices in rewriting estimates. Contact shop and reach agreed price for repairs. Complete the estimate review and assemble appropriate reporting documents to return to the client for their handling.Requirements
Essential Functions
- Review repair assignments received from insurance carriers
- Compare repair estimates with supporting documentation submitted by auto repair facilities
- Analyze repair procedures, labor operations, and parts usage for accuracy and compliance
- Apply carrier guidelines, industry standards, and best practices when rewriting estimates
- Utilize estimating software to prepare and revise repair estimates
- Communicate with repair facilities to discuss estimate discrepancies and negotiate agreed repair pricing
- Complete estimate reviews and assemble reporting documentation for client submission
- Maintain accurate and timely documentation within company systems
- Meet individual and team productivity, quality, and cycle time goals
- Ensure compliance with company policies, carrier requirements, and industry regulations
- Provide professional customer service and maintain positive working relationships with repair facilities and clients
Competencies
- Strong knowledge of collision repair processes and estimating procedures
- Proficiency with CCC/Pathways estimating software or equivalent platforms (Audatex, Mitchell, WebEst, PenPro, etc.)
- Excellent negotiation and communication skills
- Strong attention to detail and analytical abilities
- Effective time management and organizational skills
- Ability to work independently and manage multiple assignments simultaneously
- Problem-solving and decision-making skills
- Computer proficiency and system navigation skills
- Ability to interpret repair documentation, photos, and estimates accurately
- Professionalism and customer service orientation
Work Environment
This position operates in a remote work-from-home environment requiring adherence to company security, privacy, and confidentiality protocols. Employees are required to maintain a professional and secure workspace free from distractions and unauthorized access.
Employees may be required to:
- Use company-issued computer equipment and approved systems
- Maintain a hardwired ethernet internet connection; Wi-Fi connections are not permitted
- Ensure reliable high-speed internet service that meets company requirements
- Follow all company data security, confidentiality, and clean desk policies
- Work in a quiet and secure environment suitable for handling confidential insurance and customer information
- Comply with insurance carrier and company security standards
- Participate in virtual meetings, training sessions, and team collaboration activities
- Work scheduled business hours with occasional overtime based on workload demands
Physical & Mental Demands
- Prolonged periods of sitting and computer use
- Frequent keyboarding, screen viewing, and telephone communication
- Ability to review detailed repair estimates and documentation for extended periods
- Ability to manage multiple assignments in a deadline-driven environment
- Strong concentration and analytical focus required
- Ability to communicate professionally during negotiations and dispute resolution conversations
Travel Required
- Applicants will be required to travel to a designated training location for one week of onsite training at company expense
- Following onsite training, employees will complete an additional two weeks of remote/work-from-home training
- Total training duration is approximately three weeks
Required Education & Experience
- High school diploma or equivalent required
- At least 6 months’ experience with CCC/Pathways estimating software or its equivalent (Audatex, Mitchell, WebEst, etc.)
- Strong understanding of collision repair estimating practices and insurance repair procedures
- Ability to accurately document estimate reviews and repair recommendations
Preferred Education & Experience
- Additional insurance claims or collision repair industry experience preferred
- Prior experience working directly with insurance carriers preferred
- Associate degree or technical training in automotive collision repair preferred
- Experience in virtual or desk review estimating environments preferred
Additional Eligibility Requirements
- Current Appraiser, Adjuster, or I-CAR certification required
- Ability to pass background screening and employment verification requirements
- Ability to maintain confidentiality of client and carrier information
- Reliable attendance and schedule flexibility required
- Must comply with all company policies, procedures, and carrier guidelines
Affirmative Action/EEO Statement
Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Good-Faith Estimate (including bonus or commission)
The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate’s experience and qualifications.
General Description of Benefits
Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.
Work Schedule
Full Time, 80.00 hours per pay period (2 weeks)
How to Apply
Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current
Personal Information Retention Policy
Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.
Post Closing Date
This position will be open for a minimum of three days and until a top applicant is identified.
High school diploma or equivalent; 6+ months experience with CCC/Pathways or equivalent estimating software; current Appraiser, Adjuster, or I-CAR certification; ability to pass background screening; reliable attendance and schedule flexibility.
Key Responsibilities
- reviewing repair estimates
- negotiating repair pricing
- documenting estimate reviews
Skills & Tools
CCC/Pathways, Audatex, Mitchell, WebEst, PenPro
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 40,000 – 40,000 / year
- Languages: English
Benefits
- Generous paid time off
About Alacrity Solutions
A provider of insurance claims and estimating services. — Industry: Consulting Services