Note: The job is a remote job and is open to candidates in USA. SMX Services & Consulting, Inc. is recruiting a ValueOps Technical Consultant / Solution Consultant to support a government-sector enterprise ValueOps environment for Citizens Property Insurance Corporation. The role provides hands-on technical and functional support across configuration, solution architecture, application development, implementation, troubleshooting, administration, documentation, training, and knowledge transfer, primarily remotely with occasional onsite participation.
Responsibilities
- Configure ValueOps modules, components, workflows, fields, screens, views, and related functionality
- Modify and enhance existing configurations
- Configure application settings based on business and technical requirements
- Configure workflows and business processes
- Configure user roles, permissions, and application functionality as applicable
- Support configuration associated with capacity and resource planning
- Troubleshoot and remediate configuration-related issues
- Test and validate configuration changes
- Implement configuration changes resulting from new or modified business requirements
- Maintain documentation of configurations and configuration changes
- Assess technical and functional requirements
- Develop recommended solution approaches
- Provide guidance regarding ValueOps architecture, configuration, and implementation
- Identify technical dependencies and potential impacts of proposed changes
- Recommend appropriate system designs and configurations
- Identify opportunities to optimize the existing ValueOps environment
- Provide technical consultation regarding product functionality and capabilities
- Support planning for application upgrades, enhancements, and releases
- Assist with technical planning and implementation decisions
- Recommend solutions consistent with applicable product and industry practices
- Clearly communicate technical recommendations to technical and non-technical stakeholders
- Develop approved ValueOps enhancements
- Modify existing functionality
- Develop and configure workflows
- Develop or modify application components
- Implement technical configurations supporting new business requirements
- Support integrations, interfaces, reports, dashboards, and related ValueOps functionality
- Test developed or modified functionality
- Troubleshoot and correct development-related issues
- Support application deployments
- Document developed and modified functionality
- Support implementation planning and technical configuration
- Perform application setup and solution design
- Support development, testing, deployment, and validation
- Assist with production implementations
- Provide post-implementation support
- Identify and resolve implementation issues
- Produce required technical documentation
- Transfer technical knowledge to client personnel
- Troubleshoot ValueOps application issues and system errors
- Diagnose reported technical problems
- Correct configuration issues
- Support application functionality and performance
- Perform root-cause analysis
- Recommend and implement corrective actions
- Support the environment following application changes and deployments
- Assist with application upgrades and product changes
- Coordinate with client personnel, software manufacturers, and other third parties when necessary to resolve technical issues
- Provide technical knowledge transfer to client personnel
- Deliver administrator and functional training
- Demonstrate newly implemented functionality
- Develop instructional and technical documentation
- Document system configurations and processes
- Provide training associated with system enhancements and changes
- Conduct technical walkthroughs
- Provide product and implementation recommendations
- Help client personnel become increasingly capable of independently administering and supporting the solution
- Configuration documentation
- Technical design documentation
- System architecture documentation
- Process and workflow documentation
- Implementation documentation
- Testing and validation documentation
- Issue-resolution documentation
- Training materials
- Administrator guides
- Knowledge-transfer materials
- Change and enhancement documentation
- Status reporting
- Communicate effectively with technical and non-technical stakeholders
- Participate in project and technical meetings
- Provide regular status updates
- Communicate risks, issues, dependencies, and recommendations
- Work collaboratively with client resources, business stakeholders, system administrators, vendors, and technology partners
- Produce clear and professional technical documentation
- Perform independently while operating as an extension of the client's technology team
Skills
- • MUST BE A U.S. Citizen
- • 7+ years of relevant professional IT/enterprise application experience
- • 3+ years of direct hands-on Broadcom ValueOps and/or Clarity experience
- • Demonstrated hands-on ValueOps configuration experience
- • Experience with enterprise application configuration and administration
- • Experience with application development and enhancement
- • Experience implementing and deploying enterprise application changes
- • Experience troubleshooting production application issues and performing root-cause analysis
- • Experience developing technical and configuration documentation
- • Experience providing user, administrator, or technical knowledge-transfer activities
- • Ability to independently analyze technical problems and recommend and implement solutions
- • Strong written and verbal communication skills
- • Ability to collaborate with technical and business stakeholders
- • Communicate effectively with technical and non-technical stakeholders
- • Participate in project and technical meetings
- • Provide regular status updates
- • Communicate risks, issues, dependencies, and recommendations
- • Work collaboratively with client resources, business stakeholders, system administrators, vendors, and technology partners
- • Produce clear and professional technical documentation
- • Perform independently while operating as an extension of the client's technology team
- • Total years of professional IT experience
- • Total years of direct ValueOps/Clarity experience
- • Specific ValueOps implementations supported
- • ValueOps configuration experience
- • ValueOps architecture experience
- • Development and enhancement experience
- • Integration/interface experience
- • Implementation and deployment experience
- • Production support and troubleshooting experience
- • Training and knowledge-transfer experience
- • Broadcom/Clarity/ValueOps experience
- • Relevant certifications and qualifications
- • Current availability
- • Location/time zone
- • Ability to work remotely
- • Availability for occasional authorized onsite participation
- • 5+ years of direct Broadcom ValueOps/Clarity experience
- • Broadcom ValueOps
- • Clarity or related ValueOps technologies
- • Enterprise portfolio management
- • Capacity planning
- • Resource planning and management
- • Application lifecycle management
- • Technology management
- • ValueOps integrations and interfaces
- • Reports and dashboards
- • Workflow configuration and development
- • Enterprise solution architecture
- • Application upgrades and releases
- • Production support and root-cause analysis
- Relevant ValueOps, Broadcom, Clarity, or related technical certifications or qualifications are desirable
Benefits
- Primarily Remote
- Occasional client-authorized onsite work
Company Overview