Note: The job is a remote job and is open to candidates in USA. Cognizant is a technology and engineering company seeking a Senior Technical Consultant specializing in ServiceNow Customer Service Management. The role focuses on designing, configuring, implementing, and delivering scalable ServiceNow CSM solutions while collaborating with architects, stakeholders, developers, and client teams.
Responsibilities
- Participate in client workshops and requirements-gathering sessions to understand business needs and translate them into technical solutions
- Collaborate with Solution Architects to support solution design, technical documentation, and story estimation activities
- Configure and develop ServiceNow CSM solutions following platform best practices and quality standards
- Provide technical guidance and recommendations on ServiceNow capabilities, frameworks, integrations, and platform functionality
- Design and implement scalable ServiceNow solutions that align with current business requirements and future growth objectives
- Work closely with cross-functional teams to ensure seamless integration and effective delivery of ServiceNow applications
- Support solution assessments, technical reviews, and continuous improvement initiatives to enhance delivery efficiency
- Contribute to technical documentation, knowledge sharing, and adoption of ServiceNow best practices across project teams
Skills
- ServiceNow Customer Service Management (CSM) certification with strong hands-on implementation experience
- Proven experience delivering at least two end-to-end ServiceNow CSM implementations
- Minimum 3 years of experience working with ServiceNow Customer Service Management (CSM) solutions
- Certification as a ServiceNow System Administrator (CSA)
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
- Strong understanding of ServiceNow platform architecture, configuration, workflows, and integrations
- ITIL Foundation certification with knowledge of IT Service Management principles
- Experience participating in Agile development projects and collaborating with multidisciplinary teams
- Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship
- Scrum Master certification or experience working within Scrum delivery frameworks
- Additional ServiceNow certifications beyond CSA and CSM
- Experience with ServiceNow integrations, scripting, and custom application development
- Knowledge of Customer Experience (CX), Case Management, and Digital Workflow solutions
- Consulting experience working directly with enterprise clients and stakeholders
Benefits
- Remote position open to qualified applicants in the United States
- Various wellbeing programs
- Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview