Note: The job is a remote job and is open to candidates in USA. PermitFlow is an applied AI company transforming the construction industry by improving the permitting process. The Permit Operations Lead will serve as the primary contact for customers, manage the permit process, and ensure compliance while optimizing workflows and team development.
Responsibilities
- Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements
- You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work
- Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities
- Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders
- Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency
- Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements
- Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible
Skills
- 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment
- Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences
- Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail
- Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs
- Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle
- Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions
- Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred
- Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development
Benefits
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
Company Overview
Company H1B Sponsorship