Note: The job is a remote job and is open to candidates in USA. Vertafore provides digital systems, AI, and data-driven solutions for the insurance industry. The Technical Consultant II implements and supports technical software configurations, upgrades, migrations, and customer solutions while collaborating with cross-functional teams and guiding clients through implementation and post-deployment activities.
Responsibilities
- Install, configure, and deploy software solutions in customer environments according to implementation standards and project plans
- Perform product upgrades, patches, and system migrations while minimizing customer disruption
- Troubleshoot installation, upgrade, and configuration issues, identifying root causes and implementing timely resolutions
- Collaborate with project managers, technical teams, product development, and customer stakeholders throughout implementation projects
- Support multiple concurrent customer implementations while effectively managing priorities, timelines, and deliverables
- Participate in implementation planning, technical design discussions, and risk identification
- Document installation procedures, technical configurations, and issue resolutions to ensure knowledge sharing and repeatability
- Provide technical guidance and best practices to customers during implementation and post-deployment activities
- Participate in scheduled weekend and after-hours work to support production implementations, upgrades, and critical customer events
- Escalate complex technical issues appropriately while maintaining ownership through resolution
- Continuously develop product expertise and stay current on new releases, features, and implementation methodology
Skills
- · Minimum 3 years of work experience in a technical, customer focused environment
- · Proficiency in writing advanced SQL queries, as well as the ability to create SQL functions and stored procedure
- · Travel required up to 10% of the time
- · Ability to work remote with a stable internet connection on an as needed basis
- · Located and working from an office location (when required)
- · Occasional lifting and/or moving up to 10 pounds
- · Frequent repetitive hand and arm movements required to operate a computer
- · Specific vision abilities required by this job include close vision (working on a computer, etc.)
- · Frequent sitting and/or standing
- *The selected candidate must be legally authorized to work in the United States.*
- · BA/BS degree preferred
- · or comparable experience
- · Insurance industry experience helpful
- · Experience with C, .NET, Java, PowerShell would be a plus
Benefits
- Remote work arrangement
- Scheduled weekend and after-hours work to support production implementations, upgrades, and critical customer events
Company Overview