Note: The job is a remote job and is open to candidates in USA. Grip provides an AI-powered Event Engagement Platform for trade shows, conferences, and hosted buyer events. The Project Manager owns post-sale implementation and end-to-end delivery for client events, coordinating platform setup, internal teams, risks, readiness, onsite delivery, and post-event closeout.
Responsibilities
- Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover and kickoff through go-live, onsite delivery where required, and post-event closeout
- Build and maintain clear project plans, milestones, owners, dependencies, risks, timelines, and client-facing status communications
- Act as the primary operational point of contact for clients during implementation, ensuring they understand requirements, responsibilities, deadlines, and best-practice use of the Grip platform
- Implement and advise clients on platform configuration, event setup, data readiness, attendee engagement, matchmaking, content, and activation strategies that support their event objectives
- Lead regular client project meetings, document decisions and actions, manage follow-up, and communicate progress clearly to both clients and internal stakeholders
- Manage scope against the Statement of Work, identify scope creep early, and partner with Commercial and Customer Success teams to document and manage change requests where needed
- Coordinate cross-functionally with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance to deliver successful events
- Partner with technical and integration teams to ensure event data, imports, integrations, testing, and platform configuration are completed accurately and on schedule
- Lead project risk management, escalate issues promptly, and drive practical resolution across client and internal teams
- Conduct quality checks and readiness reviews before launch, ensuring the event experience meets client expectations and Grip delivery standards
- Track project time, delivery effort, and key project metrics to help maintain operational efficiency and identify risks to delivery margin
- Capture learnings from each project and contribute to improved delivery processes, templates, standards, and scalable ways of working
Skills
- **Location:** Remote, United States; applicants must be based in **California**,**Florida, Colorado, Georgia, or Tennessee**
- **Travel requirement:** Significant travel is an essential requirement of this role. You must be available to travel onsite to client events **multiple times per quarter**, throughout North America, and internationally as business and client needs require
- 5+ years of experience in project management, implementation, event operations, customer delivery, client services
- Demonstrated ability to manage multiple client projects simultaneously in a deadline-driven environment
- Strong client-facing communication skills, including the confidence to lead meetings, challenge unclear requirements, set expectations, and handle difficult conversations constructively
- Comfortable working with event data, registration platform configuration, native integrations, imports, testing, and technical teams; experience with ETL processes, APIs, CRM systems, or third-party integrations is a strong advantage
- Desired experience implementing or supporting event technology, SaaS platforms, registration systems, event apps, networking solutions, or related digital-event products is strongly preferred
Benefits
- Remote work in the United States; applicants must be based in California, Florida, Colorado, Georgia, or Tennessee.
Company Overview