[Remote] Technical Account Manager - Digital

Note: The job is a remote job and is open to candidates in USA. Varonis is a company focused on delivering cyber security outcomes, and they are seeking a Digital Technical Account Manager. This role combines Customer Success and Technical Account Management responsibilities, partnering closely with Sales teams to enhance customer engagement and drive renewals.

Responsibilities

• Own the customer lifecycle from onboarding through renewal
• Act as the single post‑sales point of accountability for customer success
• Maintain clear ownership of customer follow‑ups, risks, actions, and outcomes
• Proactively identify, document, and escalate renewal risks through defined cadences
• Drive internal renewal risk cadence meetings
• Ensure no surprise churn attributable to lack of engagement, ownership, or visibility
• Maintain accurate and up‑to‑date risk tracking
• Drive customer engagement using scalable touchpoints, including:
• Automated email campaigns
• Webinars
• Working sessions / “Office hours”
• Validate that customers remain meaningfully engaged
• Continuously monitor customer health signals and act accordingly:
• Deliver against KPIs for “Find”, “Fix”, “Alert” and “Label” value outcomes
• Platform usage metrics (e.g. WebUI activity, automation usage where applicable)
• Treat usage trends as leading indicators, not just outcomes
• Identify patterns such as:
• High usage with potential
• Low usage requiring improvement
• Drop in usage as early risk signals
• Ensure:
• Accurate data in CRM
• Consistent tracking of engagement and health indicators
• Clear documentation of risks, actions, and decisions
• Provide leadership with predictable, explainable signals, not anecdotal updates

Skills

• Strong understanding of post‑sales motions in a SaaS environment
• Ability to operate across technical, operational, and customer‑facing topics
• High comfort level with using data to tell a narrative regarding account health
• Strong execution discipline and follow‑through
• Ability to influence customer behavior
• Clear written communication and structured customer messaging

Benefits

• ****#LI-Remote****

Company Overview

Varonis unifies AI-native data security, AI security and governance, and behavior-based threat detection. It was founded in 2005, and is headquartered in Miami, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.varonis.com.

Company H1B Sponsorship

Varonis has a track record of offering H1B sponsorships, with 11 in 2025, 5 in 2024, 2 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.