Note: The job is a remote job and is open to candidates in USA. Pixel Machinery is a technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. The Technical Account Manager will manage client relationships, serve as a trusted technical advisor, align IT strategies with business objectives, support retention and revenue growth, and coordinate technical service delivery and escalations.
Responsibilities
- Serve as the primary point of contact for a portfolio of clients, building long-term, trusted relationships
- Partner with client leadership and stakeholders to align IT strategy with business objectives
- Support renewal and retention efforts by ensuring client satisfaction and demonstrating ROI
- Proactively identify and define opportunities to increase client revenue through expanded service and software offerings, including supporting and sometimes leading the process to finalize these opportunities
- Act as a technical SME, advising clients on best practices for IT infrastructure, SaaS applications, security, and automation
- Conduct regular check-ins, quarterly business reviews, and success planning sessions with clients
- Proactively identify opportunities to expand client value (process improvements, service adoption, and technical enhancements)
- Coordinate with internal technical teams to ensure successful delivery of services and resolution of escalated issues
- Lead client onboarding and training for new systems or tools when applicable
- Develop and maintain client-facing documentation, playbooks, and best practices
- Gather and analyze client feedback to drive continuous service improvement
Skills
- 5+ years of experience in a Customer Success, Technical Account Management, or IT Consulting role (MSP experience strongly preferred)
- Strong technical foundation with experience across MacOS, Windows OS, networking, SaaS platforms (Microsoft 365, Google Workspace, Okta, JAMF, JumpCloud, etc.)
- Ability to translate technical solutions into business value for non-technical stakeholders
- Proven success managing client relationships, increasing retention, and driving customer satisfaction
- Exceptional communication, presentation, and stakeholder management skills
- Certifications such as CompTIA A+, Okta Administrator, or similar are a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
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