Note: The job is a remote job and is open to candidates in USA. TRACTIAN is seeking a Technical Account Manager to join their Account Management team. The role involves owning strategic customer relationships to enhance equipment reliability and reduce downtime while guiding customers through maintenance optimization and driving long-term success for TRACTIAN's solutions.
Responsibilities
- Partner with maintenance, reliability, engineering, operations, and plant leadership teams to improve asset reliability and maintenance performance
- Serve as the technical advisor for Condition Based Maintenance (CBM), Predictive Maintenance, and SmartTrac initiatives, ensuring customers maximize platform adoption and ROI
- Lead customer projects, providing on-site support, training, and strategic guidance
- Drive customer retention by building trusted relationships while identifying and leading opportunities to expand existing accounts through additional facilities, assets, and solutions
- Present maintenance strategies, business outcomes, and ROI recommendations to plant leadership and executive stakeholders, influencing adoption and long-term partnership
- Identify opportunities to improve maintenance strategies, reduce unplanned downtime, increase equipment uptime, and expand customer value
Skills
- 5+ years of experience in manufacturing, industrial maintenance, reliability, or plant operations
- Bachelor's degree in Mechanical Engineering, or a related field
- Strong understanding of rotating equipment, maintenance strategies, reliability engineering, and plant operations
- Experience working cross-functionally with maintenance, operations, engineering, and plant leadership teams
- Proven experience presenting to customers, internal leadership, or executive stakeholders, with strong communication, relationship-building, and account management skills
- Ability to travel up to 25% throughout North America
- Valid driver's license with a good standing record
- Maintenance specific experience with usage of CBM and PdM tools
- Experience in implementing Lean Manufacturing or Six Sigma methodologies
Benefits
- Premium Medical, Dental, and Vision Coverage
- Paid Time Off (PTO): 15 Days
- 401(k) Retirement Plan
- Wellhub Membership - Access a wide range of gyms and training programs.
- Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
- Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Company Overview
Company H1B Sponsorship