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About hirevault
hirevault is a trailblazer in the world of platform engineering, dedicated to empowering enterprises to unlock developer productivity at scale. Our mission is to simplify the lives of developers by delivering a next‑generation Internal Developer Platform (IDP) that orchestrates cloud infrastructure, automates workflows, and accelerates software delivery. With a fully distributed, remote-first workforce spanning every corner of the globe, hirevault thrives on a culture of transparency, autonomy, and collaboration. We’re not just building tools – we’re reshaping how organizations build, ship, and operate software.
Why This Role Matters
As a Technical Customer Success Manager at hirevault, you will be the linchpin between our cutting‑edge platform and the teams that rely on it. You’ll dive into real‑world infrastructure challenges, guide engineering squads through complex deployments, and shape the future of our product by feeding customer insights back into the roadmap. This is not a typical support role; it’s a strategic partnership that blends deep technical expertise with customer‑centric leadership.
Key Responsibilities
- Customer Champion: Serve as the primary technical advocate for hirevault customers and prospects, building trust through clear communication and proactive guidance.
- Hands‑On Troubleshooting: Resolve complex issues in Kubernetes clusters, Terraform configurations, and other cloud‑native components, ensuring minimal downtime and maximum satisfaction.
- Pattern Recognition: Identify recurring pain points across the customer base, translating them into actionable improvements for documentation, tooling, and support processes.
- Product Feedback Loop: Collaborate closely with Product, Engineering, and Sales to relay customer needs, prioritize feature requests, and influence the hirevault roadmap.
- Best‑Practice Evangelist: Share expertise on Kubernetes, Terraform, IaC, and modern cloud‑native practices, helping customers adopt industry‑leading standards.
- Cross‑Functional Partner: Work hand‑in‑hand with Sales, Product, and Engineering to ensure a seamless handoff from onboarding to ongoing success.
- Documentation & Knowledge Base: Author and maintain high‑quality technical content, FAQs, and troubleshooting guides that empower customers and reduce support load.
- Metrics & Reporting: Track key success metrics (e.g., NPS, CSAT, issue resolution time) and present insights to leadership to drive continuous improvement.
Essential Qualifications
- Technical Foundation: Proven experience with Kubernetes, Terraform, and Infrastructure as Code (IaC) concepts. You should be comfortable reading manifests, debugging cluster issues, and scripting automation.
- Customer‑Facing Experience: Prior role in technical support, customer success, or consulting where you solved real problems for engineering teams.
- Problem‑Solving Mindset: Strong analytical skills, a methodical approach to debugging, and the ability to break down complex issues into actionable steps.
- Communication Excellence: Clear, concise, and empathetic communication in both written and verbal formats, tailored to technical and non‑technical audiences.
- Organizational Agility: Ability to juggle multiple high‑priority tickets, manage time effectively, and maintain focus on critical details.
- Self‑Motivation: Proactive, ownership‑driven attitude with a passion for continuous learning and improvement.
Preferred Qualifications
- Experience in Platform Engineering, IDPs, or the broader cloud‑native ecosystem.
- Hands‑on experience with CI/CD pipelines, GitOps, and automated deployment workflows.
- Familiarity with observability tools (Prometheus, Grafana, ELK stack) and incident response practices.
- Knowledge of security best practices for cloud infrastructure (RBAC, secrets management).
- Previous involvement in product development or roadmap planning.
Core Skills & Competencies
- Technical troubleshooting (Kubernetes, Terraform, cloud providers)
- Customer relationship management
- Data‑driven decision making
- Documentation & knowledge sharing
- Agile collaboration (Scrum, Kanban)
- Adaptability to fast‑moving environments
- Mentoring and coaching abilities
Career Growth & Learning Opportunities
hirevault is committed to nurturing talent and fostering career progression. As a Technical Customer Success Manager, you’ll have the chance to:
- Advance into senior leadership roles such as Customer Success Director or Platform Engineering Lead.
- Lead cross‑functional initiatives that shape hirevault’s product strategy.
- Participate in industry conferences, webinars, and speaking engagements.
- Access continuous learning resources, including certifications in Kubernetes, Terraform, and cloud platforms.
- Mentor junior team members and contribute to internal knowledge‑sharing sessions.
Work Environment & Culture
hirevault’s remote‑first model empowers you to work from anywhere in Europe, with flexible hours that respect work‑life balance. Our culture is built on:
- Transparency: Open communication channels, regular all‑hands meetings, and transparent decision‑making.
- Autonomy: Trust in your expertise to own projects, set priorities, and deliver results.
- Collaboration: Cross‑team collaboration across Product, Engineering, Sales, and Support.
- Inclusion: A diverse, inclusive environment where every voice is heard.
- Innovation: A focus on experimentation, rapid iteration, and continuous improvement.
Compensation & Benefits
While specific figures vary based on experience and location, hirevault offers a competitive salary package that includes:
- Base salary commensurate with market rates for senior technical roles in Europe.
- Performance‑based bonuses tied to customer success metrics.
- Equity options to share in hirevault’s growth.
- Comprehensive health, dental, and vision insurance.
- Unlimited paid time off and flexible working arrangements.
- Professional development stipend for courses, certifications, and conferences.
- Wellness programs, including mental health support and virtual fitness classes.
How to Apply
If you’re ready to make a tangible impact on enterprise customers, champion cutting‑edge cloud infrastructure, and grow your career in a dynamic, remote environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for hirevault’s Technical Customer Success Manager role.
Join hirevault Today
Become part of a forward‑thinking team that is redefining how organizations build, ship, and operate software. Your expertise will help shape the future of platform engineering and drive success for our customers worldwide. Apply now and start your journey with hirevault.
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