Note: The job is a remote job and is open to candidates in USA. Mayroad is seeking a Systems Analyst to support and optimize business applications, including Yardi, and improve the technology processes supporting its operations. The role provides application support, translates business requirements into solutions, coordinates improvements and initiatives, and develops performance dashboards and KPIs.
Responsibilities
- Serves as Technology Services partner; focuses on requirements; champions issues resolution or new demands; ensures best possible value for technology investment
- Works closely with the IT Management to ensure that primary applications and systems meet business requirements; provides daily support of property management software (Yardi) for Mayroad employees
- Coordinates with IT Management to determine technology process and/or systems improvement opportunities
- Serves as company’s expert on property management software; communicates with company’s Yardi users; performs remote time-sensitive repair/fixes of Yardi and other software when they occur; identifies possible improvements; follows up on any updates and/or enhancement requests
- Analyzes break/fix trends to improve recognized inefficiencies
- Provides software application support services to users for all business activities
- Facilitates prioritization of initiatives for optimum value or inter-dependence
- Manages or oversees project initiatives when required
- Creates scorecards, KPIs, and dashboards to track and monitor general employee and system performance
- Makes training recommendations based on trends
- Documents all processes employed
- Performs other job-related duties as assigned by IT Management
Skills
- Bachelor's degree in Information Technology, Computer Science, Business Development, or related field
- 3+ years of experience in IT support, business administration, or related activities
- 2+ years of Yardi experience required
- CompTIA A+ certification preferred
Benefits
- Annual Incentive Bonus
- Cell Phone Allowance
- 401(k) program with a Company match
- Rich Health, Dental, and Vision Plans
- Company-provided Life Insurance
- Company-provided Short & Long-Term Disability
- Company-provided EAP (Employee Assistance Program)
- Supplemental Life, Critical Illness, & Accident Insurance
- Tuition Reimbursement
- Maternity Leave at 100%
- Paid Parental Leave
- PTO (accrual begins on day-1)
- Volunteer Time Off
- Remote position
Company Overview