Note: The job is a remote job and is open to candidates in USA. QuarterLine (QL), a Planned Systems International company, is hiring a Regional Operations Manager for its Referral Management Services contract. The manager oversees Regional Team Leads and coordinates staffing, site performance, corrective actions, training, and operational communication across the contract.
Responsibilities
- Supervise and provide direction, coaching, and support to all Regional Team Leads; establish priorities and maintain clear reporting and escalation channels
- Coordinate regional assignments with the Project Manager, considering site volume, staffing, performance, complexity, time zones, and lead capacity; recommend adjustments as needs change
- Hold regular operational reviews with leads, follow up on commitments, and consolidate significant issues and decisions for the Project Manager
- Monitor how regional duties affect leads’ continuing local responsibilities and recommend backfill or other support when warranted
- Review staffing and coverage needs across sites with the leads; identify gaps and recommend priorities, coverage plans, and recruiting needs to the Project Manager
- Coordinate with designated supervisors and leads so remote referral clerks continue to support their respective assigned locations as needed, within approved access, training, and assignments
- Clarify operational priorities and resolve conflicting work requests through the established supervisory and management structure
- Monitor available site and contract performance reports; identify missed requirements, backlog trends, recurring issues, and sites needing additional support
- Guide leads in validating results and investigating contributing factors; distinguish suspected causes from verified causes and document information or access limitations
- Oversee corrective-action plans with assigned owners and target dates; monitor progress, remove barriers within delegated authority, and verify improvement
- Escalate urgent patient-safety concerns through the approved clinical and government channels and notify the Project Manager as appropriate
- Coordinate a consistent training approach with Regional Team Leads and subject matter experts; identify gaps and monitor completion of needed training
- Promote approved workflows and share effective practices while accounting for documented local MTF requirements
- Maintain a consolidated operational issue and action tracker and prepare timely, accurate performance updates for the Project Manager
- Coordinate with Local Government Point of Contacts, subcontractors, and other stakeholders through established channels and delegated authority
Skills
- High school diploma or General Educational Development (GED) equivalency
- Experience in referral management, healthcare administration, medical office operations, or a related field, including experience leading teams or coordinating work across locations
- Basic knowledge of medical terminology
- U.S. Citizenship
Benefits
- For full-time, benefits-eligible employees: paid leave.
- For full-time, benefits-eligible employees: options for employer-sponsored group medical, dental, and vision insurance; short-term and long-term disability coverage; life insurance; AD&D coverage; legal services; identity theft insurance; and accident insurance.
- For full-time, benefits-eligible employees: flexible spending account and health savings account options offering pre-tax savings for qualified medical, dental, and vision expenses.
- For full-time, benefits-eligible employees: company-sponsored 401(k) retirement plan with an employer contribution match that is immediately vested.
- Professional courses, certifications, and tuition reimbursement programs.
- Remote, United States work location.
Company Overview