Note: The job is a remote job and is open to candidates in USA. Crum & Forster is a specialty and standard commercial lines insurance company. The Surety Premium Collections Analyst provides financial and administrative support by billing, reconciling, and collecting premium receivables, resolving discrepancies, supporting cash application, and coordinating with internal and external partners.
Responsibilities
- Assist in the analysis, monitoring, and follow-up of outstanding premium receivables for the Surety book of business
- Support the reconciliation of premium payments to help ensure accurate application of cash and reduce outstanding balances
- Assist with the reconciliation of large agency accounts and coordinate with internal and external business partners to resolve discrepancies
- Collaborate with Underwriting and Operations teams regarding past due premiums
- Research and help resolve billing disputes, discrepancies, and payment application issues
- Provide payment histories and other billing-related information in response to internal and external inquiries
- Collaborate with Operations UA team to ensure premium transactions are accurately reflected in the billing system
- Coordinate with Corporate Billing and Collections teams on cash application, correction of misapplied cash, transfers, and write-off of qualifying aged balances in accordance with established procedures
- Maintain a high level of accuracy, attention to detail, and customer service in all billing and collections activities
- Escalate customer service concerns, unresolved issues, and material account matters to the Manager, as appropriate
- Perform other duties as assigned
Skills
- Bachelor's degree or equivalent relevant experience within a remittance, billing, or collections environment
- Minimum 1 year of general office work experience, with an emphasis on operations, finance or accounting related functions
- Experience researching, analyzing, and resolving account discrepancies and billing issues
- Understanding of remittance and cash application processes
- Strong analytical, organizational, and problem-solving skills
- Proven data analysis skills and strong attention to detail
- Strong communication and collaboration skills, with the ability to work effectively with Operations, Underwriting, and Corporate Remittance teams
- Strong customer service orientation
- Self-starter with the ability to take ownership of tasks and see them through to completion
- Proficiency in Microsoft Office, especially Microsoft Excel
- Surety experience preferred
Benefits
- Remote work arrangement
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Health, dental, and vision benefits
- Whole-family wellness programs focused on physical, mental, and financial wellbeing
- Tuition reimbursement
- Industry-related certifications
- Professional training
- Matching donation program
- Volunteer opportunities
- Employee-driven corporate giving program
Company Overview
Company H1B Sponsorship