Note: The job is a remote job and is open to candidates in USA. Strategic Staffing Solutions is seeking an Information Technology Support Analyst to provide overnight, remote monitoring and support for data center infrastructure and business-critical applications. The role focuses on proactive issue resolution, enterprise infrastructure and batch support, incident management, patching, disaster recovery, and infrastructure improvement.
Responsibilities
- Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments
- Setup/modify, monitor, and track the client server production batch job flows
- Perform Server Reboots as needed
- Provide support internally for any technical issues requiring escalation
- Participates on projects teams to provide support and consultation as needed
- Assist with monthly patch deployments
- Participates in ongoing cross-training of technical and process knowledge
- Review and complete incident, work order, e-Form, and other IT infrastructure related requests
- Lead and participate in major incidents and disaster recovery exercises
- Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed
- Develop and promote standard processes and procedures
- Identify and implement automation opportunities
Skills
- • Basic infrastructure experience/skills
- • Windows server experience - linux would be a highly preferred
- • Bachelor's degree in computer science or related field
- • In addition to required degree, 1-year related work experience
- • In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience
- • Strong Collaboration and Customer service skills
- • Strong interpersonal skills with the ability to work effectively in a team environment
- • Proficiency with Microsoft Office tools
- • Highly motivated, flexible, and full of initiative
- • Ability to lead amongst peers to fulfill requests and resolve issues
- • Ability to analyze, resolve, and document problems and resolution
- • Strong Written and Verbal communication skills
- • Virtualization Technologies (VMware, Citrix)
- • Windows server and desktop operating systems
- • Linux and UNIX server operating systems
- • Storage Area Network Infrastructure
Benefits
- Fully remote work arrangement
Company Overview
Company H1B Sponsorship