Note: The job is a remote job and is open to candidates in USA. Machinify is a healthcare intelligence company that helps health plans improve financial outcomes and reduce healthcare costs through an AI-powered platform and specialized expertise. The Subrogation Customer Support Specialist handles inbound calls, creates claim files, gathers information, and identifies potential subrogation claims while providing professional customer service.
Responsibilities
- Answer inbound ACD call line and provide prompt, professional customer service to members and insurance companies
- Create new claim files with accurate and complete information
- Regularly accesses client systems to gather information used to create inventory
- Uses multiple computer systems to review claim data and work efficiently
- Will be available to work the hours of 9a - 6p, 10a -7p or 11am - 8pm EST times
Skills
- Professional communication skills
- Strong analytical skills, attention to detail and ability to adapt to new tasks
- Strong organizational skills
- Excellent written and verbal communication skills
- Word and Excel proficiency required
- High School diploma, GED, or equivalent combination of education and experience in the health insurance, legal, property and casualty or related fields is preferred
Benefits
- Quartelty bonus opportuntiy
- PTO, Paid Holidays, and Volunteer Days
- Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
- Tuition Reimbursement
- Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
- Remote and hybrid work options
Company Overview