Note: The job is a remote job and is open to candidates in USA. COURIER Newsroom is a mission-driven media organization focused on informing and empowering communities through impactful local journalism. The Operations Manager will optimize company operations, improve processes and workflows, manage contracts and internal resources, and support risk management, digital security, and cross-functional initiatives in a remote environment.
Responsibilities
- Oversee day-to-day operations, ensuring company-wide policies, SOPs, and workflows are effectively implemented, maintained, and improved
- Manage the contract process, including vendor agreements and compliance documentation, in partnership with finance
- Maintain and improve internal communication channels for clear, consistent information flow across teams
- May manage interns as needed
- Identify inefficiencies and recommend scalable process improvements; support departments in building KPI tracking and performance metrics
- Implement and optimize workflow automation tools to improve cross-departmental efficiency
- Serve as a thought partner on company-level risk management, flagging gaps and helping develop solutions with the SVP of Operations
- Partner with the tech team on digital security tools and protocols, including compliance monitoring and initiatives like phishing simulations
- Contribute to physical and digital security protocols and incident response processes
- Lead and manage Knowledge Core, ensuring teams have centralized, up-to-date resources
- Drive company-wide adoption of tools and software
- Support cross-functional projects and organizational initiatives with operational expertise
Skills
- 3-5+ years of experience in operations, project management, or a related field
- Strong organizational and multitasking abilities, with a keen eye for detail
- Proficiency in Google Workspace, and project management tools (e.g., Asana, Trello, Monday.com)
- Excellent communication skills, both written and verbal, with the ability to interface effectively across teams, from senior leadership and VPs to answering day-to-day questions from employees
- Proactive problem-solving mindset with the ability to manage multiple priorities in a dynamic setting
- Independent project manager, who can initiate and drive projects while keeping management informed
- Adaptability and initiative, with a continuous improvement mindset for optimizing processes
- Passion for COURIER's mission and values, with a commitment to operational excellence
- Experience in media is a plus
- Experience with digital security tools and protocols (e.g., MFA, MDM, VPN) is a plus
Benefits
- Unlimited Paid Time Off (PTO), 11 paid holidays a year
- An Employee Assistance Program (EAP)
- Full suite of health benefits
- $500 home office reimbursement
- 401k
- Flexible working arrangements
Company Overview