Note: The job is a remote job and is open to candidates in USA. EY is a globally connected professional services organization providing assurance, consulting, tax, strategy, and transactions services. EY is seeking a Senior Adobe Customer Journey Analytics Developer to design, implement, and optimize Adobe CJA analytics solutions, develop user interfaces, analyze customer and marketing data, and deliver actionable insights for clients. The role also involves leading project delivery, managing client relationships, ensuring quality, and mentoring junior team members.
Responsibilities
- Design and develop analytics solutions using Adobe Customer Journey Analytics to provide insights into customer behavior and marketing performance
- Collaborate with cross-functional teams to gather requirements and define project scope and objectives
- Implement data collection strategies and ensure data integrity across various marketing channels
- Analyze data to identify trends, patterns, and opportunities for optimization in marketing strategies
- Create and maintain dashboards and reports that effectively communicate insights to stakeholders
- Provide thought leadership on best practices in data analytics and customer journey mapping
- Mentor junior team members, fostering a culture of collaboration and continuous learning
- Collaborate with clients to gather and analyze requirements, ensuring that the final product meets their needs
- Design and develop user interfaces that are not only functional but also enhance user experience
- Write clean, maintainable code and creating specifications that support business objectives
- Leading project delivery from initiation to completion
- Managing client relationships and engaging in daily interactions
- Ensuring quality assurance and adherence to best practices in analytics implementation
- Strong understanding of agile delivery and development methodologies
- Proficiency in application development tools and quality assurance practices
- Ability to build and manage relationships with clients, fostering trust and value
- Excellent communication skills, capable of conveying complex ideas with clarity
Skills
- • Bachelor's degree required (4-year degree)
- • Typically, no less than 2 - 4 years relevant experience
- • Proven experience with Adobe Customer Journey Analytics or similar analytics platforms
- • Strong understanding of data visualization tools and techniques
- • Experience working in marketing analytics, customer experience, or related fields
- • Ability to support business development opportunities throughout the sales lifecycle
- • Proficiency in Adobe CJA configuration and implementation
- • Familiarity with data analysis tools (e.g., SQL, Python, R) and data visualization software (e.g., Tableau, Power BI)
- • Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders
- • Proven ability to navigate complex organizational structures and environments
- • Strong problem-solving skills with a focus on delivering actionable insights
- • Excellent communication and interpersonal skills to build and manage relationships at all levels
- • Previous experience in technology consulting, specifically with Adobe products
- • Experience in complex problem-solving and critical thinking
- • Strong emotional agility and the ability to collaborate in hybrid environments
- • A proactive approach to learning and adapting to new technologies
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- A wide range of paid time off options
- A team-led and leader-enabled hybrid model, with most people in external, client serving roles expected to work together in person 40-60% of the time over the course of an engagement, project or year
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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