Note: The job is a remote job and is open to candidates in USA. JCS Solutions LLC provides technology and support services for defense, national security, and civilian sectors. The Power Platform Support Administrator will design, develop, deploy, and troubleshoot Microsoft Power Platform solutions while providing Tier 2 remote support for United States Army users. The role also involves coordinating with Tier 3 support, resolving environment issues, maintaining documentation, and staying current with platform updates and best practices.
Responsibilities
- Design, develop, troubleshoot, and deploy solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, and Power Virtual Agents)
- Provide Tier 2 Remote Support for the Microsoft Power Platform from within the Enterprise Ticketing System
- Coordinate with Tier 3 Support, as required
- Troubleshoot Environment errors and issues from end-user organizations
- Assist with reviewing knowledge bases for the Army’s end-users against true process requirements
- Provide documentation, operational procedures, and support to end users and administrators
- Troubleshoot and resolve technical issues related to Power Platform components
- Stay current with Microsoft Power Platform updates and best practices
Skills
- Familiar with the documentation, design, and implementation of Power Platform solutions
- Possess strong analytical skills to assess customer needs
- Microsoft Power Platform certifications (e.g., PL-100, PL-200)
- Experience supporting Army or DoD digital transformation initiatives
- Knowledge of Dataverse, Azure Logic Apps, and custom API integration
- Experience with Agile and ITIL v4 methodologies
- Working knowledge of federal enterprise systems and data workflows
- Be intellectually curious, enjoy solving problems, be highly collaborative and possess an understanding of the digital landscape
- Possess an active DoD Secret security clearance
- Bachelor's Degree in Computer Science, Information Systems, or related field. This requirement may be met with appropriate job and education experience
- 5+ years of experience in application development or developer administration, with at least 2 years focused on the Power Platform
- Experience with administering the Microsoft Power Platform
- Proficiency in Power Apps (Canvas and Model-Driven), Power Automate, and Power BI
- Experience with Dataverse, SharePoint, and Microsoft Teams integration
- Strong understanding of security roles, data loss prevention (DLP) policies, and governance in Power Platform
- Familiarity with Army IT environments and compliance requirements
- Successfully passed the Microsoft PL-400 exam for Microsoft Power Platform Developer, or able to pass the exam within 3-months
- Successfully passed the Microsoft PL-600 Power Platform Solution Architect exam, or able to pass the exam within 6-months
- Successfully passed the Microsoft PL-200 exam for Microsoft Power Platform Power Platform Functional Consultant
Benefits
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- This position is available as either an in-person, hybrid, or remote role
- Ample opportunity for vertical movement
- Tremendous growth potential in a high-performing team environment
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