Note: The job is a remote job and is open to candidates in USA. Whatnot is a live shopping and commerce marketplace platform. The Commerce Strategy & Operations Manager/Senior Manager will set strategy for post-purchase operations, translate operational and user insights into priorities, lead cross-functional initiatives, and design scalable processes and operating models that improve quality, efficiency, and user experience.
Responsibilities
- Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s users
- Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability
- Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes
- Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs
- Serve as a strategic thought partner to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making
- Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience
Skills
- Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs
- As our next Commerce Strategy & Operations team member, you should have 8 - 10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations), plus:
- Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments
- Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions
- Demonstrated success leading large, cross-functional initiatives from concept through execution
- Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth
- Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership
- Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary)
- Pension plans internationally
- Monthly allowance to dogfood the app
- 16 weeks of paid parental leave + one month gradual return to work
- Equity
Company Overview
Company H1B Sponsorship