Note: The job is a remote job and is open to candidates in USA. isolved is a leading provider of human capital management solutions, offering connected HR, payroll, benefits, workforce management, and talent management tools and services. The Leave Administration Specialist manages leave-of-absence cases from initiation through return-to-work, ensuring compliance with FMLA, ADA, workers’ compensation, PWFA, and applicable state laws while coordinating communications, documentation, accommodations, and client support.
Responsibilities
- End-to-End Case Management: Oversee leave cases from request to return-to-work, ensuring integration of FMLA, ADA, WC, PWFA, and state-specific leave laws
- Coordinate the leave process; verify FMLA eligibility, determine leave approval, calculate leave length, coordinate the applicable client leaves including integration with state leave laws, monitor maximum duration of leave allowed under federal/state and/or client-specific policies, and support the return-to-work process
- Practicing discretion in recognizing when a case may require accommodation under ADA or PWFA and facilitate the appropriate steps
- Maintain regular, clear, and timely communication with employees and HR contacts to support leave updates, reminders, and return-to-work coordination
- Use critical thinking skills to draft and send official correspondence to employees and HR, maintain up-to-date documentation in CRM/case management systems like AbsenceSoft and Salesforce, and generate reports as required
- Ensure employee medical documentation and leave-related information are handled confidentially in accordance with legal and company guidelines
- Maintain knowledge of applicable leave laws including FMLA, ADA, and state/local
- Working knowledge of new client implementation and integration
- Establish and maintain a positive working relationship with co-workers to promote a quality service image
- Build the rapport and maintain positive, professional relationships with clients, acting as their trusted partner in managing employee leave cases
- Evaluate and revise internal processes to reduce costs and increase efficiency/effectiveness, and
- Document and maintain standards, work instructions, procedures and logs
Skills
- * Associate degree in Information Systems or Human Resources (or similar field)
- Work experience may substitute for advanced education
- 1-3 years of experience in case management of high-volume caseloads is required, along with strong organizational and project management skills to handle and resolve cases effectively
- * Proven experience with leave management systems is required, including managing leave requests, tracking employee leave balances, and generating reports
- * Intermediate skills in Microsoft Word is required (as demonstrated by tables, custom headers/footers, section pagination, mail merge, paragraph spacing and complex formatting)
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds
- Yes, up to 15% of domestic travel may be required
- Employee must be legally authorized to work in the United States
- Although no previous HR experience is required, individuals with a bachelor's degree in HR, particularly with HRIS experience, is preferred
- Strong skills in troubleshooting system issues and assisting clients and their employees in resolving technical challenges are also preferred
- Prior use of Salesforce or similar CRM is preferred
- * Bachelor's degree in HR, particularly with HRIS experience
- * Preference will be given to individuals who have mastered any of the following: Power tools, M Code, DAX, or VBA
- * Skills in troubleshooting and providing Excel support to others
- * Prior use of Salesforce
Company Overview