Note: The job is a remote job and is open to candidates in USA. Bridgestone Americas develops and markets tire products and mobility solutions for customers across multiple industries. The Strategic Operations Leader supports strategic fleet accounts by driving revenue growth, program compliance, cost avoidance, customer and dealer engagement, fleet performance analysis, and operational excellence.
Responsibilities
- Spend up to 3 to 5 days per week in the field, with approximately 50% field support and 50% program administration
- Conduct customer site visits to Nationalease member locations and fleet headquarters to support program execution and identify cost‑savings opportunities
- Serve as backup to the SAL for PFAC customers when applicable
- Build and maintain strong, trusted relationships with assigned fleets, Nationalease members, CORCENTRIC PFAC, and key decision‑makers
- Participate in Nationalease events (3–5 per year) as a Bridgestone representative
- Drive annual growth in Bridgestone, Bandag, TBR, retread, and Fleet Care adoption
- Promote new products and solutions aligned with fleet performance and cost objectives
- Develop and execute targeted sales activities, promotions, and account penetration strategies
- Create and deliver formal presentations and conduct - at a minimum - annual business reviews with fleets and with NL HQ when applicable
- Collect and report competitive TBR and retread market intelligence
- Implement the Cost Avoidance Journey Strategy to improve fleet economics
- Manage and analyze cost performance metrics, including: + Tire cost per mile + Tire cost per unit + Tire cost as a percentage of revenue + Warranty capture and rebill opportunities
- Apply GEMBA practices to evaluate real‑world product performance and operational effectiveness
- Establish, maintain, and audit fleet Tire Policies for Nationalease members and PFAC fleets
- Ensure compliance with Strategic Account and Nationalease program requirements
- Audit dealer locations, yard surveys, and field activity to identify risks and resolve issues quickly
- Partner with servicing dealers and local dealer representatives to maximize program execution, education, and sell‑out
- Leverage Customer Service Managers (CSMs) for day‑to‑day field support
- Utilize Bridgestone IT tools and platforms (e.g., BASys Manufacturing, BASys Fleet Inventory, ToolBox Yard Survey, Performance Tracker) to improve efficiency and deliver cost savings
- Document all customer engagement and activity within CRM systems
- Serve as liaison between fleets, dealers, Bridgestone shared services, and CORCENTRIC / Nationalease support teams
- Support account administration / maintenance with Customer Master, pricing (TBR Pricing) , billing resolution (Billing Services), tax documentation (US TAX) , and service issue escalation
Skills
- Bachelor's degree in business, management, sales, or a related field or equivalent relevant experience
- At least 5 years of commercial truck tire and dealer field experience, with the ability to influence dealer strategy and operations
- Prior experience in field sales, technical support, account management, operations, or financial analysis within the commercial tire industry
- Working knowledge of fleet tire management concepts and KPIs
- Above average proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Basic P&L literacy
- Demonstrated ability to deliver results, manage complex accounts, and influence cross‑functional partners
- Excellent analytical, communication, and presentation skills
- Self‑motivated, structured, and comfortable working independently in a field‑based role
- Mechanical aptitude and basic truck tire or maintenance knowledge
- Experience training customers or internal partners
- Willingness to travel up to 50% nationally (approximately every other week)
- Ability to clearly articulate and lead the Cost Avoidance Journey Strategy
- Working knowledge of PDCA methodology and 5‑Why / root‑cause analysis
- Proximity to Bridgestone Americas Headquarters – Nashville, TN, preferred (not required)
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- An effective and inclusive team.
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