Note: The job is a remote job and is open to candidates in USA. IDEX, through its CVI Infrared Optics business, provides solutions across engineering, manufacturing, and related industrial markets. The Strategic Account Manager will manage key semiconductor metrology and inspection accounts in North America, develop growth opportunities, align customer projects with operational capacity, and drive new product introduction wins. The role also coordinates forecasting, production planning, customer escalations, and cross-functional delivery execution.
Responsibilities
- Execute our strategic intent through to 2030. Understand the ways and means we will grow our platform and leverage them within your customers to build new opportunities
- Pipeline Development: Identify within our key accounts the urgent and immediate pain which MSS can solve. Align MSS and customer business roadmaps. Turn these activities into business opportunities
- Strategic Upselling: Drive "share of wallet" growth by introducing existing customers to new technologies, materials, or service offerings
- Achieve year-on-year incremental share increases in alignment with goals and priorities set by Key Account director and Metrology and Inspection Sales director
- Drive timely and accurate completion of MEDDPICC and 80/20 process for incoming requests and outgoing quotes
- Ideation to Production: Lead the "speed advantage" strategy, ensuring that new projects move through the design phase without operational bottlenecks
- Align the customer’s need timeline with our production scheduling to ensure projects are delivered on time to launch
- Requirement Alignment: Act as the voice of the customer to critical needs are fully incorporated into solution offering
- Data Integrity: Build and maintain 12-month rolling demand forecasts to drive raw material procurement and factory capacity planning
- Risk Mitigation: Identify gaps between customer forecasts and actual PO placement, flagging potential under-utilization or capacity "crunches" before they occur
- Conduct regular face to face meetings with key customer stakeholders to review new business opportunities, business reviews, customer quality, scorecard feedback and to discover customer intelligence
- Act as the main escalation path for customer concerns on factory performance
- Constraint Management: Regularly sync with the Production, Quality, and Supply Chain teams to understand current floor capacity, equipment downtime, and material lead times
- Constraint Synchronization: Partner with the Enterprise Solutions Engineering Team to ensure that customer quality constraints and delivery schedules are realistic and executable
Skills
- Remote within the United States with 40-60% travel to customer sites and MSS facilities
- • 5+ years semiconductor OEM/account management experience
- • Strong verbal and written communication skills
- • High technical fluency in one or more of Semiconductor metrology inspection tools, optics, laser machine processing, high voltage feedthroughs or precision machining
- • Basic computer skills required, including facility with Microsoft Office and experience with custom CRM and ERP systems
- • Ability to consistently representing the business in the best light in all circumstances
- • The "Hunter" Mentality: Proven ability to find and close new business opportunities within a technical or industrial landscape
- • Manufacturing IQ: Deep understanding of the production lifecycle, including lead times, supply chain constraints, and the NPI process
- • Analytical Rigor: Ability to synthesize complex data into accurate forecasts using ERP software and Advanced Excel functions
- • Communication Mastery: The ability to say "no" or "not yet" to a customer in a way that preserves the relationship while protecting the business's operational integrity
- Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status
Benefits
- Remote within the United States
- This position may be eligible for performance based bonus plan.
- Health benefits
- 401(k) retirement savings program with company match
- PTO
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