Note: The job is a remote job and is open to candidates in USA. R1 RCM provides technology-driven healthcare solutions that improve the patient experience and financial performance of hospitals, health systems, and physician groups. The Implementation Consultant I supports the deployment of the Entri Product Suite by gathering requirements, configuring applications, coordinating testing and readiness activities, developing training materials, and supporting successful go-lives.
Responsibilities
- Partner with clients and internal hospital operations, application, and infrastructure teams to support the design, build, and implementation of Entri patient and user experience solutions
- Support on-time, accurate delivery of application database builds and communicate progress, risks, and support needs across the deployment team
- Consult with clients and project partners to define and obtain the data needed to configure applications based on contract scope, client needs, project timelines, and budget
- Analyze data and operational workflows to identify standard best practices, improve efficiency, and solve implementation challenges creatively
- Coordinate with clients, Operations, Training, IT, Product, Integration, Support, and other project partners to meet implementation milestones and prepare for go-live
- Develop and deliver clear training, objectives, expectations, and educational materials for end users and project stakeholders
- Lead or support database validation, functional testing, and integrated testing to confirm readiness for successful go-lives
- Identify project obstacles, engage the appropriate subject matter experts, and escalate or resolve issues that could affect solution delivery
- Provide clear project updates and escalations to stakeholders at multiple levels and help maintain accountability throughout implementation
- Propose opportunities to improve, enhance, or expand product and process initiatives
- Build knowledge of healthcare operations and patient access workflows while progressing through product training, mock implementation work, shadowing, and supported client projects
- Travel to client sites based on project needs, with the ability to travel up to 50%
Skills
- • Bachelor's degree
- • 1-3 years of related experience in healthcare, technology, implementation, deployment, project coordination, configuration, client service, or a related field
- • Proficient computer skills, including Microsoft Word, Excel, PowerPoint, and Visio
- • Highly organized, with strong interpersonal skills and clear, concise oral and written communication
- • Ability to present information effectively and respond to questions from managers, clients, office staff, peers, and other stakeholders
- • Strong problem-solving, analytical, and critical-thinking skills, including the ability to collect information, establish facts, draw conclusions, and correct errors
- • Ability to manage multiple priorities and deadlines, work effectively under pressure, and adjust to rapidly changing customer needs
- • Self-motivation and the ability to work independently without close supervision while contributing effectively within a collaborative team
- • Ability to handle confidential information with integrity and understand the importance of protecting patient data, including HIPAA requirements
- • Ability to understand, read, write, and speak English and prepare professional business correspondence
- • Willingness and ability to travel up to 50% based on project needs
- • Healthcare experience, particularly in patient access, registration, scheduling, hospital operations, or related workflows
- • Experience supporting software implementation, product deployment, application configuration, database build, or project management activities
- • Experience with healthcare platforms or electronic medical record systems such as Epic or Cerner
- • Experience with Schedule Maximizer, Order Facilitator, Consumer Self Scheduling, Looker Reporting, or related Entri tools
- • Comfort working directly with clients, facilitating meetings, delivering demonstrations or training, and navigating challenging stakeholder interactions
- • Ability to learn new products and processes quickly, ask thoughtful clarifying questions, apply constructive feedback, and remain effective through a steep learning curve
- • Collaborative, energetic approach with a focus on team success, continuous learning, and professional growth
Benefits
- Competitive benefits package
- The opportunity to constantly learn, collaborate across groups and explore new paths for your career
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