Note: The job is a remote job and is open to candidates in USA. GardaWorld is a global provider of tailored security solutions and security services. The Strategic Account Manager will oversee strategic accounts, lead security and crisis management initiatives, maintain client partnerships, ensure contractual and KPI compliance, and support operational excellence across a portfolio.
Responsibilities
- Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences
- Responsible for the maintenance and update of all business databases, such as CRM and ERP systems
- Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams
- Conducts periodic reviews of MSA compliance at both branch and site levels as necessary
- Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams
- Formulates, executes, and assesses comprehensive security and crisis management strategies
- Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments
- Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record
- Seeks out enhancements to the client’s security program to fortify a lasting, positive relationship
- Comprehends, fulfills, and upholds the contracted KPIs for the account client
- Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence
- Takes charge of data analysis and the preparation of internal reports for client management
- Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor
- Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations
- Other duties as directed by leadership
Skills
- Authorized to work in the United States
- 5+ years of successful experience in security operations management
- Proven leadership and team management abilities
- Strong analytical, organizational, and decision-making skills
- Excellent written and verbal communication across all levels
- Highly detail-oriented and deadline-driven
- Self-motivated, adaptable, and able to thrive in a fast-paced environment
- Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
- Strong grammar, spelling, and documentation skills
- Positive attitude with strong ethics and alignment to company values
- Ability to build effective relationships with colleagues, clients, and vendors
- Comfortable working under pressure and managing multiple priorities
- Candidates must reside on the East Coast and be willing to travel up to 30% as business needs require
- This role will necessitate travel to different regions, potentially involving overnight stays. It may also require regular visits between various work locations
Benefits
- Remote/home-based work arrangement for candidates who reside on the East Coast.
- Medical, dental, and vision insurance plans.
- 401(k) with employer matching contributions.
- Paid time off (PTO) policy.
- Paid holidays.
- Disability coverage.
- Life insurance options.
- Career growth opportunities at GardaWorld.
Company Overview