Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company that empowers local economies through delivery and other services. The Atlassian Administrator will administer and support Jira, Jira Service Management, and Confluence, manage access and configurations, troubleshoot issues, support integrations, and identify automation opportunities for enterprise workflows.
Responsibilities
- Administer and support Jira Cloud, Jira Service Management, and Confluence Cloud
- Create and configure Jira projects and Jira Service Management service desks for different business teams
- Manage Jira and Confluence user access, project permissions, administrator permissions, and service-account access
- Configure request types, forms, custom fields, dropdown values, workflows, approval paths, queues, and notifications
- Troubleshoot issues involving Jira ticket submission, project configurations, missing access, permissions, and multi-user incidents
- Update access-request and approval workflows for connected business applications and ensure requests are routed to the correct approvers or DRIs
- Support Okta-related access for Atlassian, including user/group assignments, SSO and MFA troubleshooting, and provisioning or deprovisioning activities
- Test configuration changes and fixes in the Jira sandbox before implementing them in production
- Configure Jira-to-Slack notifications and support other Atlassian integrations
- Identify opportunities to automate manual processes, including access approvals, badging requests, routing, and notifications
- Investigate incoming support tickets, clarify business requirements, coordinate with requesters, and communicate resolutions
- Provide production support, root-cause analysis, documentation, and stakeholder guidance
Skills
- You have 1–3 years of hands-on Atlassian administration experience, ideally in an enterprise environment
- You have working knowledge of Jira, Jira Service Management, and Confluence — including configuration, permissions, and workflow setup
- You're comfortable troubleshooting access, permissions, and ticket-routing issues under time pressure
- You have some exposure to scripting or automation (Python, YAML, or similar) and are eager to build on it
- You're familiar with enterprise tools like Google Workspace, Okta, and Slack, or are quick to pick them up
- You communicate clearly, document your work, and can manage a queue of concurrent requests
- You're comfortable working across time zones and collaborating with globally distributed teams
- You're genuinely excited about applying AI to real business workflows — not just experimenting with it, but shipping it
- Exposure to infrastructure as code (Terraform)
- Experience with follow-the-sun support models or distributed on-call coverage
- Familiarity with IT service management frameworks
- Prior experience with Freshservice or other ITSM platforms
- Experience with Atlassian REST APIs or service accounts
Benefits
- Opportunities for equity grants
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- For salaried roles: flexible paid time off/vacation
- For salaried roles: 80 hours of paid sick time per year
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked
- For hourly roles: paid sick time accrued at 1 hour for every 30 hours worked
- Premium healthcare
- Wellness expense reimbursement
Company Overview
Company H1B Sponsorship