Note: The job is a remote job and is open to candidates in USA. Avalara is a tax technology company providing cloud compliance solutions. The Senior Tax Analyst will manage multi-jurisdiction indirect tax filings for enterprise hospitality customers, analyze tax data, resolve compliance issues, and improve operational efficiency through AI-enabled workflows.
Responsibilities
- Own end-to-end preparation and filing of multi-jurisdiction indirect tax returns, ensuring 100% on-time submission aligned to SLAs
- Serve as primary compliance contact for assigned enterprise customers
- Analyze transactional data to identify discrepancies or filing risks prior to submission
- Complete month-end reconciliations to align reported liability with customer expectations
- Resolve advanced customer inquiries and tax notices with minimal supervision
- Execute quality assurance reviews related to tax content and jurisdictional updates
- Improve cycle time, accuracy, and scalability through process and technology enhancements
- Collaborate cross-functionally to strengthen compliance execution and customer experience
- Independently manage assigned enterprise customers with minimal escalation
- Achieve consistent 100% on-time filing performance
- Maintain high accuracy rates with reduced rework or notice volume
- Implement at least one documented AI-driven workflow improvement
- Reduce manual review time per filing cycle while maintaining quality
- Demonstrate strong working knowledge of AvaTax and Returns Console
- Successfully onboard smaller new customers independently
- We are hiring an AI Bar Raiser — someone who brings applied AI expertise and uses it to meaningfully improve how case management and compliance workflows are performed
- This role is expected to elevate how AI is used across the team to improve resolution speed, accuracy, and scalability
- Elevate team capability by sharing AI best practices and contributing to broader adoption
- Leverage AI tools to accelerate month-end reconciliation and filing cycles
- Draft executive-level communications using AI while applying professional judgment
- Use AI to summarize customer issues and actions
- Quantify measurable impact such as reduced review hours or improved on-time filing rates
- Implement at least one AI-enabled workflow enhancement within the first 12 months
- Apply AI responsibly in alignment with Avalara security standards
- Share AI best practices to elevate team productivity
- Raise standards for case ownership, resolution quality, and customer communication
- Improve team capability through knowledge sharing, documentation, and peer support
- Reduce repeat issues by identifying root causes and improving processes
- Increase efficiency by simplifying workflows and eliminating unnecessary rework
- Improve customer outcomes through clearer communication and faster resolution
- Leave processes, documentation, and team performance stronger than they found them
- Use data and AI to improve execution quality
- Elevate peer performance through knowledge sharing
- You’ll bring experience using AI and AI-related technologies, ready to thrive here
- You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers
- You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too
Skills
- Bachelor of Science in Accounting or Finance
- 1–3 years of experience in indirect tax (Sales & Use, Communications, Lodging, or similar)
- Experience with multi-jurisdiction tax filings
- Strong analytical skills and intermediate proficiency in Microsoft Excel
- Demonstrated ability to manage deadlines in a high-volume environment
- Strong written and verbal communication skills
- Proven application of AI tools to improve efficiency, accuracy, or customer experience
- You'll bring experience using AI and AI-related technologies, ready to thrive here
Benefits
- Paid time off
- Paid parental leave
- Bonuses
- Private medical insurance
- Life insurance
- Disability insurance
- 8 employee-run resource groups, each with senior leadership and exec sponsorship
- Remote work
Company Overview