Note: The job is a remote job and is open to candidates in USA. Catapult Employers Association helps employers address business and employment challenges through expert guidance, resources, insights, and a member community. The Strategic Account Manager will manage a portfolio of high-value accounts, driving retention, growth, renewals, strategic engagement, and cross-functional client success.
Responsibilities
- Serve as the primary strategic contact for a portfolio of key client accounts
- Build and maintain relationships across multiple levels of client organizations, including HR, Finance, Legal, and executive leadership
- Conduct regular account touchpoints, business reviews, and renewal discussions
- Act as a trusted advisor by helping clients maximize the value of available services and resources
- Develop and present recommendations that align with evolving client needs
- Drive long-term account retention through proactive engagement and relationship management
- Identify opportunities for upselling, cross-selling, and service expansion
- Collaborate with internal subject matter experts to develop solutions and proposals
- Lead contract renewal discussions and negotiate multi-year agreements when appropriate
- Convert project-based work into broader strategic partnerships when aligned with client needs
- Monitor client engagement, utilization, and account health metrics
- Identify early warning signs of disengagement and implement retention strategies
- Develop strategic account plans supported by data and business insights
- Maintain accurate CRM records, account activity, and renewal timelines
- Provide leadership with account updates and growth recommendations
- Partner closely with sales, marketing, and subject matter experts to support client success
- Participate in account strategy discussions and opportunity planning
- Support account-specific campaigns and engagement initiatives
- Ensure visibility into account health and opportunities across internal teams
Skills
- • Bachelor's degree in Business Administration, Human Resources, Marketing, Economics, or a related field
- • 5+ years of experience in strategic account management, client success, account leadership, or a related field
- • Experience managing complex client relationships and large organizational accounts
- • Proven success driving account retention, renewals, and revenue growth
- • Experience managing long sales, renewal, or relationship cycles
- • Strong negotiation, communication, and stakeholder management skills
- • Proficiency with CRM systems, preferably Salesforce, and Microsoft Office applications
- • Consultative and client-focused approach
- • Strong business acumen and problem-solving abilities
- • Ability to build credibility with executive-level stakeholders
- • Strategic thinking and data-driven decision-making capabilities
- • Excellent relationship-building, communication, and presentation skills
- • Self-motivated with strong organizational and time management skills
- • Ability to manage multiple priorities while maintaining a high level of client service
- This position is remote-first; however, periodic travel is required to client locations, conferences, meetings, company events, and designated office locations throughout the service area as needed
- Candidates must reside in North Carolina or South Carolina
- • Experience in professional services, consulting, HR services, outsourcing, or other relationship-driven industries
- • Sales methodology training such as Challenger Sale, Miller Heiman, Sandler, or similar frameworks
- • SHRM-CP, SHRM-SCP, PHR, or SPHR certification
- • PMP or similar account, project, or portfolio management certification
- • Experience successfully revitalizing at-risk client relationships
Benefits
- Remote-first work environment.
- Opportunity to manage and grow strategic client partnerships.
- Collaborative, mission-driven culture.
- High-impact role with visibility across the organization.
- Professional growth and development opportunities.
- Competitive compensation structure with uncapped earning potential.
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