Note: The job is a remote job and is open to candidates in USA. Verint develops CX Automation solutions that help organizations improve customer experience and workforce productivity. The Sr. Solution Consultant serves as a senior technical and business advisor for the Verint Open CCaaS platform, engaging executive customers, positioning AI and data solutions, driving adoption and expansion, and supporting sales, marketing, product, and services teams.
Responsibilities
- Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer’s ROI – increased capacity and improved CX experience
- Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success
- Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI
- Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the “platform of choice” for their contact center
- Present In-depth Verint’s Engagement Data Hub to senior IT and Data Science teams
- Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform
- Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge
- Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform
- Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem
- Identify white spaces in customer accounts and drive closure of opportunities
- Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends
Skills
- Bachelor's Degree or equivalent work experience
- Five (5) to Seven (7) years' of experience in AI and Data Science
- 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner
- Strong ability to communicate effectively with senior executives. Able to couple technical Platform capabilities with a compelling value proposition
- Excellent skills leading internal stakeholders. Can operate as a natural leader – based on SME and business acumen/knowledge – to lead internal functions in creating the best possible value proposition for our customers
- Working knowledge of the data ecosystems such CRM s, CDPs, and ERPs
- Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake
- Strong networking abilities
- Strong analytical and critical thinking skills
- Excellent customer service and leadership skills
- Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer's senior-level executives
- Travel approximately 30-50%
- The ability to obtain the necessary credit line required to travel
- Knowledge of contact center solutions is an advantage
Benefits
- Personal and professional growth opportunities
Company Overview
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